Job Description

Come join LendUp as we scale this incredibly disruptive company. This position will help grow LendUp’s 10-15 person account servicing team at our new office in the East Bay. The position will handle critical account operations while helping to drive key business objectives. The role requires close collaboration across the team and with management to meet and exceed our goals. This role will be located at our new East Bay location.

Key Responsibilities

Using and developing industry best practices for account servicing
Handle day-to-day account management issues for our awesome customers
Educate existing customers on the product and how we help them
Use innovation and collaboration to constantly raise the bar in account servicing
Learn federal and state compliance policies and how they apply to our products

Qualifications

Bachelors Degree
1+ years of account servicing experience in a B2B or B2C sales environment preferred
Highly developed written and verbal communication and interpersonal skills
Strong critical thinking and problem-solving skills
Proactively identifies issues and opportunities and presents recommendations
Thrives in a fast-paced team environment

What LendUp is doing

We are transforming the payday loan from a trap into an opportunity. We provide loans to working-class Americans who don’t have access to prime credit. Our customers otherwise use payday loans and pawn shops, paying up 700% APR just to handle unexpected financial emergencies like medical care, car trouble, family emergencies, or cutbacks in hours. They are good people, and we treat them as such. We help them understand how to use credit, build a repayment history and credit file, and we move them from the high rates they are used to paying now to the rates that a prime customer might pay on a credit card.

We are a data-driven company. We are building the most innovative credit models in the world to extend credit as aggressively as possible, while assessing who is a likely candidate for the path we offer out of the payday loan trap and into prime credit.

We’re funded by some of Silicon Valley’s best, including Google Ventures, Y-Combinator, Kleiner Perkins, Andresseen Horowitz, QED Investors, Yuri Milner’s Startfund, Data Collective, Thomvest Ventures and a bunch of awesome angels. Our vision of redefining the billion-dollar payday lending market has been featured in CNN, Techcrunch, AllThingsD, NPR, Venturebeat, Inc. and the list goes on…

How to apply
To Apply

Please send your résumé, cover letter, and GitHub URL (if applicable) to robert.dietrich@lendup.com with the subject line: Account Manager. Feel free to include anything you feel would make us want to hire you immediately.