JOB SUMMARY:
Under the general direction and guidance of the Vice President, Development, the Director, Major Accounts provides innovative and strategic leadership for the achievement of all “Major Accounts” development goals. The Director, Major Accounts must be results oriented and possess a proven track record of documented goal attainment. The Director will lead a team of Major Accounts Managers who support key corporate Workplace campaigns within the United Way of Greater Los Angeles (UWGLA) portfolio. The Director will work closely with his/her peers, including the Director, Shared Services, in the development and execution of an integrated strategy that will drive revenue growth and constituent engagement; as measured by growth in the UWGLA’s impact, relevance, and revenue. Total revenue responsibility will exceed $20M in annual Workplace contributions.
ESSENTIAL FUNCTIONS:
Oversee the development and execution of a comprehensive CEO/C-Suite engagement strategy within key corporate Workplace accounts.
Build strategies and opportunities to engage with key corporate Workplace accounts year-round to nurture, advance, and enhance relationships to institutionalize United Way within the workplace.
Ensure year-round account plans are developed and implemented across top accounts.
Develop process to institutionalize and categorize “best practices”, as well as facilitate sharing among the team, with the support of Shared Services.
Coach team on building long term relationships to meet revenue goals, increase employee participation, and increase undesignated contributions.
Ensure that every Major Account has a strategic account plan and is aligned with the Director, Shared Services.
Monitor account metrics, activities, and corresponding results across portfolios.
Ensure the team understands, evaluates, and reduces donor churn.
Take personal ownership of key individual leadership donors, including CEOs and Senior Management staff within strategic Workplace campaigns.
Review and analyze the strengths and challenges of the team’s Workplace campaign efforts to determine appropriate strategies and tactics to maximize results.
Provide and ensure all external/internal customers consistently receive superb customer service.
Engage and participate in the overall Organizational Customer Relationship Management Program.
Ensure team presents benefits of utilizing eWAY and other tools for more efficient gift processing.
ESSENTIAL FUNCTIONS:
Maintain high personal visibility throughout key Workplace campaigns.
Maintain an appropriate level of community public affairs involvement.
Maintain knowledge of local competition and general industry trends.
Other duties and responsibilities as assigned.
QUALIFICATIONS:
Experience in penetrating and navigating complex, multi-site, and corporate accounts preferred.
Proven track record as a Sales leader with demonstrated success and experience in the development and management of employees while creating collaborative teams.
Experience in setting viable revenue goals, meeting predetermined revenue goals, pipeline management, and forecasting required.
Minimum 5-7 years progressively responsible development experience in fundraising, sales management, and/or customer service experience for high volume institutions and organizations.
Excellent analytical, organizational, and time management skills a must.
Proven capacity to apply independent judgment in planning, prioritizing, and organizing multiple tasks in a diversified work load.
Excellent professional communication skills (written and verbal), with the capacity to inspire.
Demonstrated ability to work collaboratively with all organizational levels within a diverse environment.
Proficient in Windows Operating systems, MS Office and knowledge of and demonstrated efficiency with donor and sales customer relationship management (CRM) databases.
Bachelor’s degree or equivalent experience required. Master’s or equivalent advanced degree preferred.
How to apply
Interested candidates please email a cover letter, resume and salary to Hiring Recruiter at recruiter@unitedwayla.org
No phone calls please.