Statewide Chatline Coordinator (Des Moines-based): Inspired by bell hooks’ “From Margin to Center,” Monsoon United Asian Women of Iowa decided to take the main role in running a new program of chat services for victims/survivors of domestic violence and sexual assault in Iowa. It’s a revolutionary move that expresses the sentiment of “From Margin to Center” and underscores Monsoon’s feminist framework. The chatline will serve all Iowa residents, regardless of cultural and linguistic backgrounds, who are in need of resources or services for victims of domestic violence and sexual violence. Monsoon is seeking a Statewide Chatline Coordinator for the program. The coordinator, who will help with the planning, implementation and evaluation of the program, is required to be proficient in communications technology.

Statewide Chat Line Coordinator
(Des Moines-based)

Job Description

Job Title: Statewide Chat Line Coordinator

Function: Under the direction of the Executive Director, the Statewide Chat Line Coordinator is responsible for coordinating the statewide chat line services for victims/survivors of domestic violence and sexual violence. The Coordinator will oversee the chat advocacy services, community outreach and volunteer recruitment statewide.

Reports to: Executive Director

Hours & Availability:

Full-time – 40+ hours a week

Available to travel statewide

Available to travel nationally to attend conferences/training

Requirements:

Fluency in English and at least one foreign language or American Sign Language;
Undergraduate degree in a related field;
Knowledgeable about domestic violence, sexual violence, gender-based violence, anti-oppression, social justice, intersectionality;
Knowledgeable about technology and social media;
Experience web user;
Demonstrated ability to organize information, ascertain survivors’ needs, respond to complex issues;
Excellent oral communication skills;
Demonstrated excellence in writing skills that includes the ability to compose varied correspondence in a precise, accurate, and easily understandable manner;
Excellent problem solving skills;
Strong interpersonal and organizational skills; ability to work with diverse groups of people and to handle difficult or sensitive situations and people tactfully;
Strong initiative, creativity and motivation, including ability to work under pressure and with deadlines;
Ability to travel as part of work responsibilities;
One-year service commitment to Monsoon; and
Complete domestic violence and sexual assault certification from IowaCASA and ICADV.

Responsibilities:

Chat Line Advocacy
Coordinate Statewide Chat Line program
Assists Executive Director in recruiting/screening/hiring/training new chat line advocates
Supervise/Support chat line advocates
Coordinate assignment of chat line advocates
Assists Executive Director in recruiting/screening/hiring/training of Youth Peer-to-Peer Chat Line Advocates
Supervise/Support Youth Peer-to-Peer Chat Line Advocates
Coordinate assignment of Youth Peer-to-Peer Chat Line Advocates
Maintain documentation of all services
Oversee advocates compliance with policies and procedures
Evaluate and document advocate skills during and after training programs
Communicate with Executive Director to determine action for non-compliant advocates
Provide on-site surveys and review of programs
Review and coordinate advocate status with Executive Director
Statewide Chat Line Coordinator will act as the “back-up” for the Chat Line Advocates, if needed
Provide chat one-on-one, real time, text-based interactive conversation with survivors/victims
Protect the confidentiality of all survivors
Accurately and effectively respond to survivors/victims immediately by live chat
Be a supportive listener and peer advocate
Provide safety planning, referrals to legal and social services, and information on rights and options for survivors/victims
Work with other staff to meet the needs of survivors/victims
Maintain accurate survivor files
Attend monthly advocates’ meetings and on-going trainings

Community Outreach
Review and become familiar with current Monsoon events and outreach efforts
Organize community events to reach out to the diverse communities in Iowa
Provide public presentations and workshop
Attend and/or present to potential allies and collaborators
Publish Statewide Chat Line program monthly newsletter
Maintain Statewide Chat Line program social media presence

Volunteer Recruitment and Training for Eastern Iowa
Establish relationship with volunteer programs from high schools, universities, clubs, civic groups, etc.
Post opportunities on various volunteer websites
Review and prepare appropriate application materials for mailing or website posting
Attend and/or present at relevant workshops or training statewide
Establish community support statewide
Determine and schedule training session dates for volunteers
Assist Director in reviewing and updating volunteer training manual with appropriate changes
Assists Director in updating and producing required training materials, handouts, records, etc. for trainings
Review all returned applications for completion and signatures of volunteers and on-call advocates
Coordinate with Executive Director to determine training needs of staff

Volunteer Supervision and Scheduling
Oversee volunteer compliance with policies and procedures
Evaluate and document volunteer skills during and after training programs
Communicate with Executive Director to determine action for non-compliant volunteers
Review volunteer lesson documentation for accuracy and appropriateness
Provide on-site surveys and review of programs
Review and coordinate volunteer status with Executive Director
Establish “on-call” volunteer list
Plan, organize and implement volunteer recognition party

Administrative
Responsible for all aspects of office maintenance and administration

Perform other duties as assigned by the Director

How to apply

Email your resume and references to Mira Yusef at mirayusef@muawi.org. For more information, contact mirayusef@muawi.org.