JOB SUMMARY:

The National Office of The ALS Association is looking for a full-time Care Services Coordinator to develop professional and community relationships that will enable The Association to provide care and support to those living with ALS and their families. Reporting to the Director, Chapter Relations, the Care Services Coordinator will facilitate education, information, benefit and clinical resource navigation assistance to ALS diagnosed persons and caregivers. This will be a remote position based in West Virginia.

Core duties and responsibilities include the following. Other duties may be assigned.

Provide information and resource referral services that include, but is not limited to:
responding to telephone and email inquiries regarding ALS and available program services to the general and professional community;
providing printed and electronic educational material related to ALS to diagnosed persons, caregivers and the community;
providing national, state and local resource referrals for ALS-related services, products and benefits;
providing navigation assistance with regard to transitioning or applying for insurance and/or benefits;
developing and maintaining active, accurate referral resource files.
Manage a Professional Outreach Program by initiating and cultivating relationships with ALS-related healthcare service providers as well as providing professional in-service educational programs to healthcare professionals.
Manage a Community Awareness Program by initiating and cultivating awareness of ALS among community and non-health related businesses and organizations throughout service area. Increase veteran awareness through the American Legion, VFW Post presentations, Paralyzed Veterans of America, Veterans Administration.
In partnership with the Director, Certified Center Programs, manage a Clinical Partner Program to identify current and potential multidisciplinary referral resources in addition to cultivating relationships with the Veteran’s Administration Medical Centers and Clinics to facilitate appropriate care for veterans diagnosed with ALS.
Establish an ALS Meet and Greet Program by identifying appropriate community and professional interest and need to participate in a three hour gathering to include a short ALS-related presentation (breaking research/clinical trials), vendor exhibit and networking opportunities. Replicate the ALS Meet and Greet Program in strategically-identified underserved areas.
Respond to requests for information, referrals, resources, and materials from patients, family members, healthcare professionals and the public including requests via telephone, emails and mail. This includes inquiries and requests from the Care Services Information and Resources phone line and email account.
Convey a professional and positive image that reflects favorably on The ALS Association

QUALIFICATIONS:

Bachelor’s Degree in health related field, MSW preferred
Three years of related professional experience, including direct care, and leadership or management experience, program design and project management
Strong business acumen with demonstrated analytical and problem solving skills
Superior written and oral communication skills, including public presentation/professional in-service presentation experience
Ability to successfully identify and cultivate relationships with a wide range of stakeholders
Self-management skills; ability to achieve organizational goals while working in remote environment
Ability to contribute value to team projects; individually and as a group member
Ability to successfully participate in distance learning
Display strong work ethic, personal integrity, empathy
Ability to drive locally, travel within West Virginia and work occasional evenings and/or weekends

How to apply

Please send cover letter, resume and salary history to: E-mail: jobs@alsa-national.org

AA/EOE