Summary: The Supportive Services for Veterans Families (SSVF) program is a rapid rehousing program designed to serve very low-income, primarily homeless Veterans and Veteran families. The program assists Veterans in exiting homelessness to permanent housing and in maintaining a permanent housing placement. Services provided by New Directions for Veterans includes include street and venue-based outreach, case management, permanent housing placement, and assistance in whatever benefits the Veteran is eligible for. This program is a Housing First program that emphasizes Critical Time Intervention and Progressive Engagement, with the goal of (1) ensuring that no Veteran is ever forced to live on the street (2) ensuring that homelessness is rare and brief and that (3) there is a low percentage of veterans who return to homelessness after being served by New Directions for Veterans.

In collaboration with the Program Manager and other Program Management staff in the Housing Department and Transitional programs, the Assistant Program Manager will be involved in implementing program, training and evaluating staff, and establishing/ developing collaborations in different parts of Los Angeles County under the Coordinated Entry System, where SSVF provides targeted outreach designed to address known service gaps. The Program Manager will provide ongoing management of staff, service provision, data collection and reporting, fiscal oversight, and community collaborations.

SSVF engages veteran households through our existing collaborative networks throughout the LA COC, with specialized outreach through the regional coordinated entry system, and involvement in supporting placements in our permanent supportive housing, which include more than 250 units in operations today.

This position represents an exciting opportunity to support the development of a growing and successful program for the organization, with extensive opportunities to collaborative both externally and internally within the organization.

This position will work collaboratively with ND Vets’ own direct services providers and outreach staff, who work with both sheltered and unsheltered homeless Veterans, to support them in finding and retaining housing pursuant to the SSVF program, and as needed support those Veterans with intensive case management. Weekly work schedule will be flexible and will require some evening and weekend hours. This position requires the use of a reliable personal vehicle to drive to various program sites each day. This position will be based in Los Angeles, CA and will require frequent travel within Los Angeles County.

MISSION:

New Directions for Veterans empowers men and women who served in the military, and their families, to lead productive and fulfilling lives. This position is critically important to the success of placement outcomes for NDVets’ rapid rehousing, Grant Per Diem and Permanent Supportive Housing programs administrative responsibilities.

Job Duties:

Support the Program Manager and Department Head in the day-to-day operations of the SSVF program.
Reviews and approves all SSVF intake files for program eligibility.
Ensure that clients receive appropriate services as required by our SSVF contracts.
Reviews and approves all financial assistance requests to forward to BFHP financial office.
Maintain files and statistical information in conjunction with the administrative offices and prepare program statistical reports to comply with government and foundation contracts.
Responsible for all program reporting, maintain files and statistical information, and prepare program statistical reports to comply with government and foundation contracts.
Supervision responsibilities
In collaboration with the Program Manager, train and evaluate all SSVF program staff.
Provide weekly supervision to the SSVF outreach, case management and housing staff, with emphasis on supporting strong case management and a client-centered approach.
Participate in and ensure SSVF staff participation in agency wide Case management meetings.

Job Requirements:

Attend All Staff and Training meetings as required.
Participate in the agency’s on-call rotation for 24-hour programs.
Meet with clients to resolve grievances.
Maintain knowledge and oversight of Veterans Program budgets
Perform other tasks as required.
Exercise responsibility appropriate to the positions and delegated authorities.
Be responsible to everyone else, the agency and its stakeholders both for your actions and your decisions not to act.
Conduct business in accordance with the Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
Commit yourself to treating each community member with respect and dignity.
Bachelor’s degree in Social Welfare, or a related field, Master’s preferred, or at least 5 years of comparable experience. (Strongly preferred)
Two years’ experience (strongly preferred) in multi-site program management. Staff supervision preferred but not required.
Experience in Veterans programming and/or rapid rehousing programs preferred, especially as it relates to the provision of housing and housing stabilization services to homeless veterans and extremely low income households.
Experience with homeless and mentally ill populations and commitment to issues related to homelessness preferred.
Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
Must possess excellent organizational skills, initiative and follow –through, and be detailed oriented.
Ability to set priorities, meet deadlines and work in an orderly manner in a busy environment.
Excellent written and oral communication skills.
Ability to maintain professional conduct, attitude and appearance at all times.
Capacity to work independently and as part of a team.
Capacity to build and maintain relationships with social service providers and City or County officials.
Housing Identification

Recruit landlords to provide housing opportunities for individuals and families experiencing homelessness.
Address potential barriers to landlord participation such as concern about the short-term nature of rental assistance and tenant qualifications.
Assist households to find and secure appropriate rental housing. Rent and Move-In Assistance (Financial)**

Provide assistance to cover move-in costs, deposits, and the rental and/or utility assistance (typically six months or less) necessary to allow individuals and families to move immediately out of homelessness and to stabilize in permanent housing. Rapid Re-housing Case Management and Services**

Help Veteran individuals and families experiencing homelessness identify and select among various permanent housing options based on their unique needs, preferences, and financial resources.
Help individuals and families experiencing homelessness address issues that may impede access to housing (such as credit history, arrears, and legal issues).
Help individuals and families negotiate manageable and appropriate lease agreements with landlords.
Make appropriate and time-limited services and supports available to families and individuals to allow them to stabilize quickly in permanent housing.
Monitor participants’ housing stability and be available to resolve crises, at a minimum during the time rapid re-housing assistance is provided.
Provide or assist the household with connections to resources that help them improve their safety and well-being and achieve their long-term goals. This includes providing or ensuring that the household has access to resources related to benefits, employment and community-based services (if needed/appropriate) so that they can sustain rent payments independently when rental assistance ends.
Ensure that services provided are client-directed, respectful of individuals’ right to self-determination, and voluntary. Unless basic, program-related case management is required by statute or regulation, participation in services should not be required to receive rapid re-housing assistance

How to apply

Please email resumes to resumes@ndvets.org, nboehme@ndvets.org AND/OR mpienemann@ndvets.org and you can fax a cover letter and resume 310-696-5610.