Shalom Health Care Center, Inc., a consumer directed nonprofit Federally Qualified Health Center (FQHC) in Indianapolis, seeks half time (up to 20 hours per week) Billing Clerk to assist Billing/Accounts Receivable Specialist with data entry of service charges and payments.

Essential Duties:

Denial management, collections of Bad Debt. Write off uncollectable balance and enters appropriate notes in patient records, with assistance from Chief Financial Officer.
Calls to collection office and/or correspondence in a fast paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Generate e-statements for ClaimRemedi/Clearinghouse to mail patient statements on a monthly basis.
Using A/R aging report, reviews patient payment history and recommends write-offs.
Generate A/R reports as requested to support accounting entries.
Updates patient accounts as necessary
Respond to messages left on personal voice mailbox in a timely manner.

Secondary Duties:

Assist with special projects as directed by Executive Director/CEO, or as requested by the Chief Finance Officer, Medical Director/CMO, QA/QI Director, IT Director, Human Resources/Operations Director or Billing A/R Specialist.
Review audit reports of current charge entry data, and corrects data as needed to submit clean claims.
Submit claims to payers on a timely basis.
Review Explanation of Payments: (a) Post payments to appropriate patient account; (b) Determine reasons for claim rejection or denial, contacting payer, as necessary; and (c) Correct and resubmits rejected or denied claims in a timely fashion.
Compile data required to submit Medicaid Wrap requests.
Adjust patient accounts to reflect appropriate sliding fee discount upon receipt of household income.
Audit cash drawer each morning and counts down funds for the starting cash box.
Prepare weekly bank deposit and reports identifying source of receipts.
Answering patients’ billing questions

Education & Qualification Requirements:

High School diploma or equivalent. Some college preferred.
Two (2) years’ experience in a medical business office, or equivalent combination of education and experience.

Knowledge, Skill, Ability and Work Difficulty:

Knowledge of billing practices and clinical policies and procedures.
Knowledge of coding and clinical operating policies.
Proficient use of calculator.
Ability to read and interpret medical charts.
Proficient skill and working knowledge of ICD-9, CPT, CS, HS coding and charge entries.
Strong oral and written communication skills required.
Strong organizational and analytical skills required.
Able to work independently in a fast paced environment, with minimal supervision.
Able to accurately enter information in billing & data systems.
Working knowledge of third party insurance billing & reimbursement practices.
Skilled in patient accounting software.

Physical Demands and Work Environment:

Pass a physical examination after being offered employment and a health assessment annually, thereafter.
Clear annual TB, influenza, and other communicable disease testing.
Perform under pressure of patients and clinic staff needing assistance to meet deadlines.
Exposure to indoor office florescent lights.
Exposure to computer monitor.
May be required to stand or sit for prolonged time period.
May be required to bend stoop, kneel, pull, climb, reach, lift, and perform repetitive movements of the upper extremities.
Requires normal hand-eye coordination and dexterity.
Requires normal vision capability.
Distinguish letter, numbers or symbols.
Requires lifting up to 20 pounds frequently and 50 pounds infrequently.
Able to perform one person transfer under routine and emergency situations, as needed.
May be exposed to small amounts of hazardous materials.
May be exposed to unsanitary conditions in some home settings.
Exposure to weather and temperature extremes.

SALARY: $13.00 – $15.00 per hour based on experience/education.

BENEFITS: prorated vacation and PTO (sick/personal) per year; 7 paid holidays (if scheduled to work on day of holiday).

Employment offer contingent upon successful passing drug screen, criminal background check, immunization requirements, and providing proper eligibility documentation to work in the United States (through the Federal eVerify Program).

Email resume with salary requirement to ahamlin@shalom-hcc.org – ATTN: Billing Clerk