Legal Services NYC fights poverty and seeks justice for low-income residents of New York City. For more than 45 years we have provided civil legal services that help our clients meet their essential needs and have challenged systemic injustices that keep them poor.
Legal Services NYC is the largest civil legal services provider in the country, with deep roots in all of the communities we serve. We deliver high-quality legal services and collaborate with poverty law advocates, pro bono attorneys, community and client-run organizations, courts and government agencies to bring about lasting and effective change. Legal Services NYC’s neighborhood-based offices and outreach sites across all five boroughs of the City serve over 70,000 New Yorkers annually.
Legal Services seeks two hotline paralegals to staff the Legal Services NYC Access Line, our citywide intake hotline. The Access Line is a new initiative at Legal Services NYC, and is meant to expand and simplify client access to our services. Access Line paralegals perform an essential role at Legal Services NYC, serving as an important front line for our work and responding in real time to low-income individuals and families seeking legal help. Hotline paralegal duties include answering phones, performing eligibility screening, entering client information into a database, writing case notes, giving advice under the supervision of an attorney, scheduling appointments, sending appointment letters and follow-up information to clients, and providing outside referrals. The Access Line paralegals may also be asked to perform off-site intake outside of regular business hours. Access Line paralegals can expect to work closely with supervising attorneys and will have the opportunity to learn about many different legal practice areas.
Qualifications include:
Excellent interviewing skills;
Excellent writing and communication skills;
Excellent computer skills;
Experience working with a diverse low-income population;
College degree preferred;
Excellent organizational skills and strong facility with numbers;
Bilingual in English and another language widely spoken by LS-NYC’s potential client population required for one position;
Bilingual in English and another language widely spoken by LS-NYC’s potential client population strongly preferred for one position
Legal Services NYC is an equal opportunity employer. People of color, women, people with disabilities, gay, lesbian, bisexual, and transgender people are strongly encouraged to apply.
Job #24-2015
How to apply
Applicants should send a cover letter, resume, and two writing samples to Jobpostings@ls-nyc.org. Please write “HOTLINE PARALEGAL” in the subject line of the email. Please, no telephone calls.