POSITION SUMMARY
The Medical Assistant I On-Call (MAI-OC) is a key member of the medical care team who proactively collaborates with providers to provide high quality primary care to a panel of patients. The MAI-OC assists in managing patient flow and performs care coordination for patients in their pod, under the guidance of a registered nurse.
This position will work two days a week at school based sites with the ability to work
additional on-call hours as needed by the School Based Health Center department.
DUTIES & RESPONSIBILITIES
Pod Primary MA Responsibilities
1. ‘Red Carpet’ patients by greeting them in a courteous, respectful and timely
manner.
2. Lead care team huddle, using information gathered during chart preparation.
3. Work in conjunction with others in pod to ensure patients are roomed and
discharged in an efficient manner.
4. Appropriately prepare exam room for patient visits.
5. Admit patients and conduct an initial interview; record results into the
patients’ electronic health record (EHR) in a timely manner.
6. Initiate patient care by following approved standing orders based on the
patient history and presenting symptoms.
7. Check pulse, temperature, blood pressure, weight, and height of patients.
Record results into the patients’ electronic health record.
8. Assist providers with procedures as directed.
9. Assist in providing health education, as appropriate and as directed.
10. Perform blood tests, EKG’s, visual acuity, urine and hearing tests; record
results into the patients’ medical chart (paper or electronic) in a thorough
and accurate manner.
11. Administer injections to pediatric and adult patients; record results into the patients’ medical chart (paper or electronic).
12. Update patient demographics as reported by patient in the NextGen practice
management system.
13. Data enter into the immunization registry daily, and in a timely manner.
Pod Care and Case Coordination Responsibilities
1. In preparation for scheduled patients, anticipate and procure relevant
documents and data for the provider (i.e., consultation reports from
specialists.)
2. Review providers’ schedule throughout the day and work proactively to keep
care team on track.
3. Assist provider with follow–up, as directed (i.e., outreach to patients, call
labs for results, etc.)
4. Assist in closing the loop on subspecialty referrals, in collaboration with the
Referral Coordinator.
5. Call No Show appointments to follow up and reschedule, if appropriate.
6. Conduct robust confirmation calls for patients, by calling the same day of
their appointment.
7. Support RN in managing forms, for pod providers’ signature/attention.
General Duties and Responsibilities
1. Check patients out, and schedule follow up appointments, as appropriate.
2. Close lab according to departmental protocol, when assigned.
3. Prepare an inventory of supplies to determine items that need to be
replenished. Notify appropriate persons of items that need to be ordered.
4. Attend trainings and meetings, as requested by supervisor.
5. Provide break coverage to other MA’s, as directed.
6. Actively participate in internal quality improvement teams and work with
members proactively to drive quality improvement initiatives in accordance
with the mission and strategic goals of the organization, federal and state
laws and regulations, and accreditation standards, when assigned.
7. Patient Care: Demonstrate understanding and apply working knowledge of
safety policies and ensuring safe patient practices.
8. Employee Safety: Safely perform all duties; follow required protective
protocols to ensure personal safety as well the safety of others.
9. Work extremely well under pressure, meet multiple and often competing
deadlines.
10. Demonstrate cooperative behavior with supervisors, colleagues, clients and
the community.
11. Other duties as assigned by supervisor.
MINIMUM QUALIFICATIONS
1. Must have high school diploma or its equivalent and certificate of completion
from an accredited Medical Assistant training program.
2. Must be able to obtain State Medical Assistant Certification within 6 months of
hire (RMA/CMA).
3. Fluency in both English and Spanish, both written and verbal, is required, per
operational need.
4. Computer literate; familiarity with Microsoft Word.
5. Excellent customer service skills with patients, supervisors, colleagues and
the community.
6. Ability to multi-task and must be self-motivated.
7. Must have up to date and documented Immunizations; Proof of HBV, MMR,
VZV (or disease), current TB skin test status is required.
DESIRED QUALIFICATIONS
1. Previous experience working as a Medical Assistant is strongly desired.
2. State Certified Medical Assistant, having received certification from an accredited
Medical Assisting program.
3. Experience working in a community health setting is preferable
4. Experience working with an EHR (i.e., Next Gen), i2i tracks is preferred.
How to apply
If interested, please forward resume and cover letter to:
Oakland, CA 94601
Fax: 510.748.0116
Email:Jobs@nativehealth.org