JOB DESCRIPTION
POSITION: Program Assistant, HIV
DEPARTMENT: Community Wellness Department
REPORTS TO: Program Manager II
LOCATION: Native American Health Center, Inc. (NAHC)
160 Capp Street, San Francisco, CA 94110
WORK HOURS: Full Time, 40 hours per week, 100% FTE
STATUS: Union, Non-Exempt
Indian Preference Act: Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Applicants claiming Indian Preference must submit verification of Indian heritage certified by tribe of affiliation or other acceptable documentation of Indian heritage.
POSITION SUMMARY
The Program Assistant will provide programmatic support for day-to-day activities in the Community Wellness Department of the Native American Health Center. The Program Assistant will be responsible for providing day-to-day logistical support for NAHC programs, outreach activities, staff meetings and office operations. Excellent interpersonal and customer-services skills are needed for this role.
DUTIES AND RESPONSIBILITIES
Support programmatic management of day-to-day office, including opening/closing the facility, greeting members, tracking staff/program schedules, maintaining office supplies and distributing incentives.
Support general purchasing duties to support day-to-day grant-based and program activities, including processing check requisition paperwork, procuring appropriate documentation from consultants/providers, and tracking paperwork through internal agency systems to ensure timely delivery of payment.
Maintain an organized incentive distribution system that includes immediate documentation of all gift cards, transportation vouchers, and other items. Provide regular documentation of incentives as requested.
Maintain flyers and sign-ups for center-based or outreach events (NAHC and non-NAHC) relevant to Bay Area Native American community and promote participation among clients.
Provide information to members about the range of services available at NAHC. Provide referrals to other agencies and community-based resources.
Provide direct support for community events, including organizing, setting up, staffing and tabling.
Distribute meeting agendas and minutes. Take meeting minutes.
Maintain a clean and organized working space.
Provide support to host community groups, including coordination of cultural and age-appropriate activities.
Assist program group facilitators in coordination of weekly groups as needed; obtain sign-in sheets, transportation vouchers, purchase program and food supplies, prepare refreshments.
Stock and order grant/program specific supplies for program area.
Collect data to support grant-specific requirements.
Provide assistance with screener surveys for member eligibility in to prevention/treatment programming including contacting members and coordinating intake, exit, and follow up surveys.
Capable of working with EPM/EHR systems for member intake, registration, eligibility screening, referrals, system navigation, and general member support in accessing of prevention and treatment services.
Coordinate with area service providers and other relevant agencies to offer periodic presentations and activities on-site.
Provide excellent customer service to the community we serve: Greet all clients in a courteous and professional manner, field telephone calls; refer clients to services in a manner that ensures accuracy and thoroughness, referral binder of appropriate resources for clients and document referrals across agencies.
Patient Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe patient practices.
Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
Work well under pressure, meet multiple and often competing deadlines.
At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
Other duties as assigned by Supervisor.
PROGRAM-SPECIFIC DUTIES AND RESPONSIBILITIES
Add program or grant specific duties here… will vary by program area/contract/grant/department…
MINIMUM QUALIFICATIONS
A High School Diploma or equivalent is required.
2 years demonstrated work experience in similar setting with high-risk populations.
Must have excellent communication skills – both written and verbal.
Must be HIPAA Certified
Must have First Aid / CPR Training
Must obtain a blood withdraw/injection certificate
Must have a medical assistant certificate
Must have an understanding of Medical Terminology
Must have computer proficiency and familiarity with other electronic communication equipment and tools. Must have working knowledge of Windows and Microsoft Office applications (i.e., Word, PowerPoint, Excel, Outlook, and Visio.)
Must have strong organizational skills; be able to work with confidential information/materials; and be able to work well independently and as a part of a team. Must be detail and task-oriented and have excellent interpersonal skills.
Willing and able to have a flexible schedule; and to be able to work effectively in changing environment, and flexible in traveling to other NAHC sites.
Must be able to multi-task and set priorities appropriately.
Ability to work effectively with people of various backgrounds.
Excellent interpersonal skills and friendly manner.
Five years demonstrated work experience in similar setting—such as classroom—working one-on-one with high-risk populations.
Food preparation experience preferred.
Experience with report writing and maintaining client records.
Benefits:
Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.
Note to Applicants:
Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment.
Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC.
Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage.
EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors.
Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations.
Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.
How to apply
If interested, please complete our employment application located on our website www.nativehealth.org and submit along with a copy of your resume and cover letter to:
Human Resources
3124 International Blvd.
Oakland, CA 94601
Fax: 510.748.0116
Email: jobs@nativehealth.org