As the first impression of callers and visitors, the Receptionist/Administrative Assistant is an essential part of the success of Nevada Public Radio. This position is primarily responsible for greeting and directing all station visitors, volunteers and guests, answering multi-line telephone with voice mail, routing and screening calls and answering member and listener questions. This position also provides administrative assistance to the President/CEO and Director of Development as well as organizing Board of Director meetings and preparing meeting minutes. The Receptionist/Administrative Assistant needs to be welcoming, friendly, organized and professional. This position will work 5 days a week from 9:30 am to 5:30 pm with one hour for lunch; however, flexibility in working hours is required as the office hours of the station are 8:30 am to 5:30 pm.
This position reports to the Business Manager.
Duties and Essential Job Functions
Professionally and cheerfully administer all incoming phone calls by answering a multi-line phone system and directing calls to the appropriate staff or their voicemail and/or taking and delivering messages when necessary
Greet and direct visitors to the station in a professional, friendly and hospitable manner making them feel welcome and comfortable
Provide administrative assistance to the President/CEO and Director of Development including, but not limited to maintaining calendars, scheduling meetings, coordinating travel arrangements, and providing other clerical duties as assigned
Serve as the main point of contact in the scheduling and coordination of Board of Directors, Community Advisory Board and Committee meetings; attend all Board and Committee meetings; take and prepare Board and Committee meeting minutes; maintain directory of the members of the Board of Directors, Committees and Community Advisory Board
Receive, sort and distribute incoming mail, faxes, and UPS and FedEx deliveries; prepare outgoing mail for the postal service and other mail carriers; assist staff with the proper use of the postage machine and maintain the inventory of postal supplies
Keep the reception desk, lobby and mailroom clean and tidy; maintain the inventory of and display Desert Companion magazines in the front area
Receive, stock and distribute office supplies; alert Office Administrator when supplies need ordering
Navigate the internet to research for callers, Senior Management and other departments as necessary
Assist other departments with special projects, mailings, etc as needed
Clerical duties including faxing, copying, scanning, filing, sorting, etc as needed
Participates in fundraising activities as needed; may require overtime hours outside of normal working hours
Other duties as assigned
Knowledge, Skills and Abilities
The successful candidate will demonstrate the following:
Superior phone etiquette with ability to tactfully handle difficult callers
Excellent verbal and written communication skills
Punctual, gatekeeper and safety/security minded
Able to work with minimum supervision
Customer service driven
Working knowledge in MS Office (Word, Excel, Outlook, Powerpoint) and the Internet
Ability to multi-task with excellent time management skills
Strong organizational skills
Exceptional interpersonal communication skills
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Able to work collectively in a mission driven environment
Able to arrive to work on time and work a consistent work week
Requirements
High school diploma or equivalent (GED); Associates degree preferred
2 years of relevant experience and/or training, or equivalent combination of education and experience
Possess or have ability to become a Notary Public
Demonstrable track record of maintaining confidentiality of customer, donor, corporate and organizational information
Reliable transportation with valid NV Driver’s License for occasional errands
Must possess superior customer service, speaking and listening skills
A professional appearance and demeanor with the ability to deal courteously and diplomatically with the public both internal and external, on the phone and in person
Ability to work with fast paced, high performing executives and appropriately interface with similar executives in non-profits and corporations
Dependable, trustworthy and responsible team player, well organized, detailed and shows initiative, ability to multi-task with flexibility and openness to various duties
Very computer literate including Internet, Outlook, Word, Excel, Powerpoint and SharePoint programs
Knowledge and or quick learning of all NVPR activities, products and services
Must be flexible in scheduling to cover paid-time off for Office Administrator and/or other instances outside normal working hours
Must be able to lift at least 30 lbs without assistance and work consistently for long hours sitting down
Patience, compassion and understanding necessary
Salary
Commensurate on experience; full-time, non-exempt position with excellent benefits package.
How to apply
Deadline: Open until filled
To Apply: Send a cover letter stating interest, salary history and source where you learned of the open position; and include your resume and three professional references.
Mail, E-Mail or Fax to:
Nevada Public Radio
Attn: Human Resources
1289 S Torrey Pines Dr
Las Vegas, NV 89146
Fax: (702) 258-5646
Please No Phone Calls
Applicants considered for this position may be required to submit to a background check.
All Nevada Public Radio employees are asked to sign their understanding of and compliance with our Administrative Handbook upon acceptance of an offer of employment. This document covers the benefits available to NVPR employees, our policies and procedures and our commitment to providing a safe, inclusive, non-discriminatory and welcoming work environment.
As stated in the NVPR Employee Handbook, Nevada Public Radio requires attendance by all employees at many station events including, but not limited to, the four weeks throughout the year when on-air fundraising campaigns are held. Vacation requests during these times will not be granted, except under extraordinary circumstances as approved by the CEO.
In addition, upon acceptance of an offer of employment, the successful candidate will be asked to sign in acknowledgement of receiving, reviewing and understanding of the responsibilities and essential functions of the position as stated and the at-will status of the position.
Nevada Public Radio is an Equal Opportunity Employer