This position provides specialized expertise in helping to manage and support audio visual equipment and systems throughout the National Trust as well as performing basic PC technician and help desk duties.

Duties

Working with IT colleagues and Office Services staff, serve as primary point person for the management of day-to-day audio visual (AV) functions, including scheduling, end-user training, troubleshooting and equipment installation/repair:
Deploy new AV hardware and software. Maintain new and existing equipment as needed. Periodic travel to National Trust field offices and historic sites required.
Work with end users to coordinate, plan and arrange logistics for routine in-house AV presentations and conference calls. Develop and deliver end user training on equipment and systems software as needed. Provide support and trouble shooting for meetings in progress as needed.
Serve as technology point person for executive presentations and meetings, including Trust-wide All Staff meetings. Communicate with end users prior to events to ensure proper set up and configuration, and operate videoconferencing technologies and equipment during meetings as needed.
Set up and operate audio and video equipment for live events (special events, meetings, presentations, news conferences) including microphones, sound speakers, video screens, projectors, video monitors, room control systems, connecting wires and cables, sound and mixing boards, and related electronic equipment . This may include serving as on site AV support for evening events, or for off site events and conferences, either locally or out of town.
Work departments and staff to ensure maximum availability of audio and video equipment, and help resolve scheduling conflicts as needed.
Research, make recommendations and help implement best practices in managing AV needs and resolving issues.
As part of the IT team, perform basic PC technician and helpdesk duties:
Image and install new PC’s, laptops and other IT equipment.
Inventory, track issuance, maintain and troubleshoot problems with laptops, desktops, mobile devices, printers and telephones.
Perform regular new user PC and phone training as needed.
Respond to and resolve user support requests, including Windows 7 and other software troubleshooting.
Work with Network Administrators to help troubleshoot and resolve network operating problems.
Serve as a back up to support end users and maintain the Shoretel telephone system.

Qualifications

At least 3-5 years of professional level experience, particularly in a matrixed and geographically dispersed non-profit.
Experience helping to manage and coordinate projects, including experience supporting audio and video conferences over GoToMeeting, Adobe Connect, Open Voice, Skype, Google Hangout or similar technology.
Experience installing, configuring, testing, calibrating and maintaining audio video systems and equipment, including video screens, projectors, and audio equipment. Strong technology troubleshooting skills. Experience with Crestron systems a plus.
Excellent knowledge of PC hardware and software with an emphasis on Microsoft products. Full working knowledge of all components of IT infrastructure including remote access (VPN), remote support tools, laptops and wireless devices. Experience supporting Shortel or other IP-based phone systems a plus.
Advanced proficiency in Microsoft PowerPoint and familiarity with presentation best practices.
Strong customer service orientation required; experience developing and delivering training on technologies preferred.
Intermediate analytical and problem solving skills, including issue identification and prioritization. Basic project-management skills, including project budgeting and planning. Ability to achieve results with close supervision.
Experience successfully managing internal stakeholders.
Proven ability to collaborate across divisions to implement processes and achieve results. Track record of building and maintaining productive relationships with multiple stakeholders.
Ability to prioritize, multi-task efficiently and respond to a high volume of ongoing requests in a timely fashion.
Proven ability to continually develop skills related to use of rapidly changing technology and communications best practices.
Excellent verbal and written communication skills.
Entrepreneurial spirit and skill set essential.
Ability to adapt and be flexible in a dynamic work environment
Demonstrated success in engaging culturally diverse audiences, partners and colleagues.
Some travel required. Some evening work and weekend work required, including periodic coverage of weekend on-call duty.
Bachelor’s degree (or equivalent years of experience) required. Post-secondary education, training or experience in broadcasting technology, radio or sound equipment preferred.

How to apply

Please email cover letter and resume to 272706-CS-1105@nthp.hrmdirect.com