Client Relations Associate
Position Location: San Francisco, CA
VolunteerMatch believes everyone should have the chance to make a difference. As the Web’s most popular volunteer engagement network, the organization has helped millions of people find a great place to volunteer and strengthened the capacity of tens of thousands of nonprofit organizations to create real impact.
This is an amazing opportunity to put your skills to good use with one of the nonprofit sector’s leading social enterprises. The Client Relations team works with Corporate, Nonprofit, and Education sectors. As a part of the VolunteerMatch Solutions Team, you will become a part of a social enterprise committed to civic engagement through the power of the Internet. Reporting to the Director of Client Services, this position is integral to the management of client relationships and plays a critical role in retaining the annual revenue associated with our client relationships.
What will your responsibilities be?
Provide key support in professional and timely manner to VolunteerMatch’s corporate clients, including email, online forum and phone support
Assist in overseeing the organization’s email support system, including writing email templates and managing template library
Create and editing instructional content, including site help and user guides
Provide instructional demonstrations of the site’s functionalities to groups of clients or in 1:1 training sessions
Manage the design and workflow for VolunteerMatch services corporate training curriculum
Develop monthly mass emails to VolunteerMatch’s client contacts on tools trainings, program tips and inspiring stories
Assist in the launch of client’s service (testing data files, inputting content) as assigned by the Director of Client Services
Provide general support to the Client Relations team
Participate in testing, quality assurance and quality control projects
Identify product development enhancements for the corporate tool
Coordinate and draft renewal contracts to support Client Services team
Run, test and coordinate data uploads for clients
Who are we looking for?
VolunteerMatch is committed to building a team of first class individuals. We are looking for enthusiastic members possessing three key elements: knowledge, experience and passion.
You have a BA/BS degree or equivalent experience
You have 1-3 years previous customer service experience and/or administrative support
You are proficient in all MS Office Applications (Excel, Word, PowerPoint)
You have solid written, verbal and inter-personal communication skills
You are confident you will understand VolunteerMatch’s technology-driven, hosted service
You bring strong organizational skills, attention to detail, are naturally a self-starter and creative thinker and you are able to prioritize multiple projects concurrently
You are a passionate team player to contribute your talents towards promoting social responsibility and a greater good
You have experience with developing training curriculum and delivering online tutorials
You may have knowledge of HTML and website development
You preferably have exposure to the practice of Corporate Social Responsibility
We would love it if you have a personal volunteering story
Benefits:
VolunteerMatch is committed to building a team of first class individuals. We are looking for enthusiastic members possessing three key elements: knowledge, experience and passion. The position is full-time and will include generous health and dental packages, as well as a 401(k) retirement plan. Salary will be based on experience and qualifications. VolunteerMatch is headquartered in a beautiful and comfortable office in San Francisco’s Financial District. VolunteerMatch is an Equal Employment Opportunity.
How To Apply:
Email your resume and a few paragraphs about yourself and why you’d like to work at VolunteerMatch to crmjob@volunteermatch.org with “Client Relations Associate” in the subject line.