About CSC
The mission of the Cancer Support Community (CSC) is to ensure that all people impacted by cancer are empowered by knowledge, strengthened by action, and sustained by community. In 2009, The Wellness Community and Gilda’s Club joined forces to become the Cancer Support Community. The combined organization, with more than 50 years of collective experience, provides the highest quality social and emotional support for people impacted by cancer through a network of over 50 licensed affiliates, more than 100 satellite locations, and a vibrant online community, touching more than one million people each year.
Backed by evidence that the best cancer care includes social and emotional support, the Cancer Support Community offers these services free of charge to men, women, and children with any type or stage of cancer, and to their loved ones. As the largest, professionally led nonprofit network of cancer support worldwide, the Cancer Support Community delivers a comprehensive menu of personalized and essential services including support groups, educational workshops, exercise, art and nutrition classes, and social activities for the entire family. In 2014, CSC delivered more than $46 million in free services to patients and families. The Cancer Support Community is advancing the innovations that are becoming the standard in complete cancer care. So that no one faces cancer alone.
Working with the Executive Vice President, Programs and Services, the Director, Digital and Web is charged with collaborating with a dynamic team to expand the Cancer Support Community’s online presence, extend its reach to people impacted by cancer in compelling and strategic ways; to help envision the future of digital media and technology use for CSC and to facilitate CSC’s impact on the field of online service delivery for patients and caregivers.
The Director, Digital and Web oversees development, management and ongoing sustainability of CSC’s digital and web assets and content across multiple platforms, including but not limited to CSC’s website, the Cancer Experience Registry platform, online service delivery and responsive and mobile applications and initiatives. The Director, Digital and Web works with staff, consultants and vendors to ensure that technology and multimedia are optimally deployed to support CSC’s mission and serve our stakeholders.
Major Duties and Responsibilities include:
Oversee development and management of digital platforms, including a mobile strategy that supports an expanded service delivery mechanism, enhances donor services, creates a resources commons and builds community for the cancer community.
Work with team of board, staff, consultants and partners to provide oversight and management of the development and launch of CSC’s new website.
Lead and manage ongoing content development and production for all digital assets, ensuring that all digital content is regularly refreshed and up to date. Collaborate with all CSC departments to adapt content for digital platforms.
Oversee the day to day functions of CSC’s digital and web platforms. Ensure brand consistency across all digital platforms
Develop strategy and manage growth of online vistors. Work with all CSC departments to increase online engagement of current visitors and registry and online services participants, as well as funders, partners and other stakeholders.
Oversee CSC’s e-commerce activities, conduct analysis of current e-commerce, usability and enhanced reach.
Develop and execute plan for mobile offerings.
Assist in fundraising to ensure sustainability of CSC’s digital programs and services.
Develop and manage digital and web services budget. Manage digital projects to successful completion.
Monitor emerging issues and trends in digital health services and patient engagement and ensure that CSC remains at the forefront of digital health trends and service delivery
Provide support for advisory committee for digital web services and outreach.
Skills and Qualifications
Bachelor’s degree in communications, marketing, journalism or related field and 5 – 8 years of experience in communications, publications and/or digital media with broad knowledge of websites, responsive and mobile experiences and other digital content and platforms.
Demonstrated leadership and acute analytical skills. Ability to work with multiple and diverse stakeholders. Experience supervising and managing work of outside consultants and vendors.
Outstanding written, verbal and interpersonal skills with ability to write clearly about complex health and science issues.
Highly self-motivated and directed, with attention to detail.
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
Experience with design and web content management systems, HTML, web analytics tools.
This role can be based in New York City or Washington, DC.
How to apply
Interested parties must submit a cover letter, salary requirement and a resume’ to Susan Viana at sviana@cancersupportcommunity.org by Friday, March 20, 2015.