OUR ORGANIZATION

At LIFT we work to lift people in the United States out of poverty for good by helping them build the confidence, connections, and cash supports they need to get ahead. If you were to walk into one of our resource centers in Chicago, Los Angeles, New York, and Washington D.C., you’d see tons of tech-savvy and creative volunteers working one on one with community members to find jobs, housing or education opportunities for themselves and their kids. Learn more about our work at www.liftcommunities.org.

POSITION OVERVIEW LIFT is looking for an experienced nonprofit professional with a passion for supporting staff in using technology to improve their ability to meet critical mission-related work. This position offers the opportunity to help shape a growing national organization and movement.

Technology supports much of the work LIFT does with its Members. Applications range from industry standard (SharePoint and Office 2013) to proprietary programs (LINK case management system). The Technology Manager will be responsible for helping staff throughout the organization use these systems, and also maintaining and updating these systems based on user feedback and experience. The technology manager is expected to provide entrepreneurial leadership in identifying opportunities for improvements in LIFT’s technological offerings, creating solutions that allow LIFT staff to better leverage existing or new technology solutions, and implementing those solutions with a high degree of customer-orientation. The ideal candidate will be able to translate technical issues to non-technical staff and staff concerns to IT colleagues, effectively advise LIFT’s leaders on technological solutions that could unlock capacity, and be capable of providing timely and reliable data to support LIFT’s programmatic decision-making.

JOB RESPONSIBILITIES

SaaS Suites Support (Top Priority)

Oversee administrative aspects of LIFT’s case management and member site intranet systems through administration tools (setting logins and passwords, creating types for designated fields, etc.)
Troubleshoot and maintain SaaS platform functionality such as Office365/OneDrive/SharePoint Online in conjunction with LIFT’s MSP
Develop and provide training and support materials and facilitate training to end users as needed.
Utilize reports to provide needed information to key stakeholders.
Serve as primary contact with systems vendors and manage communications with vendors, including bug/feature issue management.
Support evaluation of system feature change requests with appropriate national and regional teams.
Ensure Intranet is utilized according to established standards.
Keep informed and learn about new features and product possibilities that will support strategic and programmatic needs.

National and Regional IT Infrastructure Support (Additional Priority)

Update and create documentation for current technology systems
Maintain internal LIFT IT ticketing system
Monitor LIFT’s Managed Service Provider (MSP) ticketing system to insure timely and complete delivery of services to staff; work with LIFT’s MSP on ticket escalation
Troubleshoot and maintain, with LIFT’s MSP, servers, NAS devices and backup systems
Maintain VOIP phone systems for LIFT’s sites
Perform site visits and assigned technical tasks at sites when needed
Research and identify appropriate technology solutions for organizational needs as needed; advise LIFT leadership on technology investments

CANDIDATE QUALIFICATIONS

Commitment to LIFT’s mission and core values
Bachelor’s degree strongly preferred
Experience working in non-profit organizations preferred
Strong interpersonal relationship skills
Excellent written and verbal communication skills
Ability to thrive, meet deadlines, and work independently in a fast-growing, entrepreneurial organization by utilizing flexibility, creativity, and initiative
Excellent task- and time-management skills as well as organizational skills
At least 5 years’ experience in a technically-related role that required extensive customer service
Good working knowledge of Excel
Experience managing IT ticketing systems
Understanding of relational database administration (MS SQL, etc) strongly preferred

Experience training end users on software a strong plus

How to apply

Please email a thoughtful cover letter outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity, a resume and salary requirements to LIFT Talent Department at nationalapps@liftcommunities.org . Please put “Information Systems Manager” in the subject line of your email. Only complete applications will be reviewed.

LIFT believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success. LIFT does not make hiring decisions on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, religion, political affiliation, or ideology.