Urban Teachers is seeking a candidate to continue to build the first teacher preparation program to guarantee the effectiveness of its teachers. Reporting to the Director of Information Systems and Technology, the Specialist will be responsible for oversight of all technology procurement, help desk, infrastructure, and software. The specialist will be the project lead on various technology projects related to Salesforce, Urban Teachers website, and more.
About Urban Teachers
Urban Teachers prepares highly effective teachers who significantly accelerate student achievement in the nation’s highest-need schools. We accomplish this by recruiting outstanding candidates, equipping them with state of the art training, and linking their certification to their students’ performance outcomes. Founded in 2009, Urban Teachers is on the cutting edge of urban school reform by virtue of its link between teacher effectiveness and certification eligibility. Urban Teachers has offices in Baltimore, MD and in Washington, DC. Additional regions will join Urban Teachers in the next year.
Qualified individuals who are fully invested in Urban Teachers’ mission and vision and who thrive in fast-paced, results-oriented settings are encouraged to apply.
Role and Responsibilities:
Provide technological guidance with the organization
Supervise information systems and communication network
Maintain technology assets by implementing computer policy
Provides technical support to the organization through email, phone, walk-ups, chat, ticketing system
Assists in the technology on-boarding and training of new employees
Tests applications and researches ongoing issues to solve complex problems
Act as system administrator to various software solutions including, but not limited to: Salesforce, Google Apps,[[http:Box.com|Box.com]], Asana
Analyze data to identify root causes for problems in user experience or process efficiency
Propose hardware and software solutions to accomplish the organization’s business objectives.
Participate in vendor contract negotiations for all new computer equipment and software purchases for the organization
Together with the Director of IT establish strategic and tactical goals, policies, and procedures for the information IT department
Technology Leadership
Problem-solve technology issues with the Director of IT to ensure seamless execution of processes
Create and execute user testing for technology platforms
Test applications and researches ongoing issues to solve complex problems
Manage on-going security maintenance and security of data systems
Ensure technology systems adhere to organization-wide security policies
Tech Support
Deliver service and support to end-users using and online ticketing system
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and more
Document all issues and requests in our service management system, zen desk.
Regularly contribute articles for internal and external audiences in our growing Knowledge Base available on our local intranet.
Routinely analyze tickets and issues to assess and make recommendations for being more proactive in supporting the organization
Skills:
Independent thinker with strong analytical skills and comfort taking initiative to uncover root causes to problems and generating solutions
Use design-thinking principles to identify root causes to user experience challenges, identify solutions and create new designs
Comfortable and excited about working in areas of ambiguity; entrepreneurial thinker
Exceptional organizational skill and efficiency with proven ability to manage multiple projects at once in a deadline-driven environment
Flexible, team player who thrives in a fast-paced and achievement-oriented environment
Strong written and oral communication skills with the ability to understand others’ perspectives
Ability to break a project down into concrete and actionable steps and to complete those steps in a set timeline
Ability to navigate technology data systems
Have a passion for the power of technology to create simple solutions to everyday problems
Must be proficient in MS Word, Excel, MS Power Point
How to apply
To Apply
Please send résumé and cover letter by e-mail to: careers@urbanteachers.org. In the subject heading of the email, reference “Information Systems and Technology Specialist” No phone calls please.
Urban Teachers does not discriminate on the basis of race, color, religion, gender, age, sexual orientation or national and ethnic origin in hiring and employment, nor in the administration of its educational policies, admissions policies, scholarship and other programs.