Position Title: Intake Specialist
Reports To: Evaluation and Learning Manager
Status: Exempt, Full Time
Location: Flexible, including work in Santa Clara, San Mateo and Alameda Counties
About Fresh Lifelines for Youth
Fresh Lifelines for Youth (FLY) is currently operating in Santa Clara, San Mateo and Alameda counties. Working with juvenile justice youth and those at-risk of entering the system, FLY’s mission is to prevent juvenile crime and incarceration through legal education, leadership training and one-on-one mentoring.
At FLY, we believe that all our children deserve a chance to become more than their past mistakes. However, many children who end up in the juvenile justice system often do not get that chance and they do not have the knowledge, skills or support they need to lead productive lives. They often believe that by the time they are 18, they will be in prison or dead. But, it doesn’t have to be this way. FLY provides legal education, leadership development and mentoring to youth, builds a community who will support their healthy development and helps our juvenile justice systems be more effective and humane. As a result, FLY works collaboratively with all our system partners to actively engage in system reform efforts, and FLY is often asked to take a leadership role in local detention reform work. Together we inspire our at-risk youth and give them a chance to transform from juvenile delinquents into positive community leaders, creating a safer, healthier and happier community for us all.
For more information about Fresh Lifelines for Youth please go to: www.flyprogram.org.
Brief Description of the Evaluation and Learning Department:
FLY’s reputation as a valued and trusted partner in the community results from our commitment to be data-driven and outcome-accountable. FLY’s Evaluation and Learning Department is dedicated to the collecting and analyzing of data in order to drive real time decision making and allow for healthy organizational learning. To track youth progress and behavioral change, FLY utilizes a web-based database through Social Solutions—namely, Efforts to Outcomes (ETO). In order to best serve our clients, ETO serves as the primary documentation tool for all demographic information, youth contact, and case management interaction. FLY also collects data in the areas of risk, criminal history, change readiness, drug and alcohol use, trauma, and developmental assets through the use of a comprehensive baseline assessment.
Intake Specialist – Position Summary
The Intake Specialist is a member of the Evaluation and Learning Department team and is responsible for the administration of youth baseline assessments to Law Program clients in any of FLY’s current jurisdictions (Alameda, Santa Clara, and San Mateo Counties), assists with department data entry, and provides reporting support to Fresh Lifelines for Youth and its funders as needed.
Primary Responsibilities
Build rapport and trust with youth quickly
Conduct baseline/intake assessments of FLY’s Law Program clients to determine eligibility and/or need for further programming in FLY’s core programs
Work with school administration to collect and verify educational transcript information
Enter and maintain client intake information and staff notes in the agency database, Efforts to Outcomes (ETO)
Make programmatic placement recommendations to Managers based upon baseline assessment data and qualitative assessment of youth
Serve as a liaison between the Evaluation and Learning Department and program staff
Support internal and external evaluation projects and provide data entry support to direct service staff
Collaborate as needed with external stakeholders such as school officials, probation, and other local community based organizations regarding youth progress
Qualification and Competency Requirements
Experience with data-driven evaluation methods and youth programming
Direct service experience, specifically with underserved and disadvantaged youth.
Data collection and monitoring
Strong rapport and relationship building skills with youth, staff and stakeholders
Strong communication and collaboration skills
Emotionally intelligent and culturally responsive
Advanced academic experience – BA required
How to apply
Please submit your original cover letter (with salary history) and resume to jobs@flyprogram.org.