Roundabout Theatre Company—one of the nation’s leading not-for-profit cultural institutions—is seeking a skilled and experienced IT Operations Manager who will oversee all aspects of Roundabout’s IT infrastructure and operations.

Reporting to the Director of Information Technology, the Manager’s role is to provide leadership for developing and implementing IT initiatives as directed by the Director of Information Technology. Furthermore, the IT Operations Manager ensures that key technologies on which the organization relies are secure and resilient. Helping the Manager to realize these responsibilities are the Systems and Network Administrator, and the IT / Help Desk Analyst, both of whom will report directly to the Manager. The Manager will also work closely with the Database Administrator/Developer and the Website Administrator, ensuring the smooth operation of both our enterprise Application Support infrastructure and our Website infrastructure and those systems into which the website is integrated.

Roundabout Theatre Company is an events-driven organization, often having multiple shows and events running at our theatres six (6) or even seven (7) nights a week. Therefore, the nature of the organization requires that the Information Technology Department serve our theatres, as well as our administrative offices­ requiring frequent night and weekend work.

The IT Department at Roundabout Theatre Company proudly serves:

The American Airlines Theatre on W 42nd Street
Studio 54 on W 54th Street
The Stephen Sondheim Theatre on W 43rd Street
The Harold and Miriam Steinberg Center for Theatre on W 46th Street
The Laura Pels Theatre
The Black Box Theatre
Education Department Offices
Roundabout’s Administrative Offices on W 39th Street
Three Rehearsal Studios in Midtown Manhattan
Multiple Ticket Booths in Manhattan and Brooklyn

Responsibilities:

IT Operations Management

Oversees all aspects of the network, data center, end-user and help-desk operations, and phone system, being hands-on when necessary.
Supervise the Systems & Network Administrator and IT / Help-Desk Analyst, planning weekly work and schedules.
Design and manage major IT infrastructure projects, promoting current and new technologies that will help increase efficiency, resiliency, security, and end-user happiness.
Establish, improve, and evolve IT processes and procedures, helping streamline IT operations and ensuring consistency of service and support.
Schedule and manage routine network and server maintenance.
Execute and improve Roundabout’s IT Disaster Preparedness Plan
Maintain PCI-DSS compliance.

Solution Analysis

Evaluate and plan for the installation of networking and server hardware and software.
Work closely with the Director of Information Technology to budget for and purchase hardware and software.
Liaison with Department stakeholders to assess needs and new technologies on an ongoing basis.
Builds and maintains vendor relationships, helping the Director of Information Technology manage the purchase of hardware and software products

Documentation & Training

Establish and maintain IT knowledge base and documentation for both the organization and the IT team.
Identify training needs throughout the organization and, working with the Director of Information Technology, find ways to address those needs through documentation or in-person training sessions.
Working with the IT/ Help-Desk Analyst, maintain hardware and software inventories and licenses.

Competencies

Adaptability and Stress Tolerance

Adapts to changes in the work environment and in priorities. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. Acts calmly under pressure; tolerates stressful environment.

Dependability

Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Analytical Problem Solving

Synthesizes complex or diverse information. Collects and researches data. Uses intuition and experience to complement data. Identifies and resolves problems in a timely manner. Develops alternative solutions. Uses reason even when dealing with emotional or stressful situations or topics.

Building Teamwork

Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed. Recognizes accomplishments of other team members.

Judgment and Initiative

Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning clearly and concisely. Volunteers readily. Undertakes self-development activities. Seeks increased responsibilities. Takes independent actions and calculated risks. Looks for and takes advantage of opportunities. Asks for and offers help when needed.

Management and Development of People

Initiates and takes responsibility for own development and stays abreast of current techniques, methods, and skills appropriate to own area or related functions. Sets and communicates high standards of performance, evaluates performance objectively, and provides timely, candid feedback. Includes staff in planning, decision-making, and process improvement. Takes responsibility for subordinates’ activities. Makes self available to staff. Provides regular performance feedback. Develops subordinates’ skills and encourages growth.

Qualifications

Expert knowledge of Microsoft products, including Windows server operating systems and enterprise solutions, Windows desktop operating systems, Microsoft Office suite.
Advanced knowledge and experience working with data center and network hardware: switches, routers, firewalls, load balancers, SAN and NAS storage, virtualization, etc.
Strong leadership, organizational, and interpersonal skills are required.
Able to communicate technical concepts to both technical and non-technical audiences.
Proven analytical and problem solving skills.
Demonstrated interest in staying on top of current trends in technology.
Able and willing to work after hours and weekends, in support of Roundabout’s primary mission

Work Environment

The work environment described below is representative of the technologies and characteristics an employee will encounter while performing the functions and essential duties of this job.

Roundabout Theatre Company is predominantly a Microsoft shop. Experience working with open source, Unix and Linux stacks, etc. is a plus, but not required.

On-premise data center in Roundabout’s main offices
MPLS VPN network connecting all network nodes (theatres, offices, rehearsal spaces, and ticketing booths)
New Cisco wired infrastructure, Aruba wireless infrastructure
Servers: 25 physical servers; HP hardware; Windows Server 2003, 2008 R2, 2012 R2
Virtualization: 3 physical host servers; VMWare vCenter 5.1
Database: Microsoft SQL Server 2008 and 2012 (testing)
Cloud: Office 365 (Lync and SharePoint only), Microsoft Azure (staging website servers)
Help Desk: Spiceworks
Email: Microsoft Exchange 2010; Blackberry Enterprise Server Express
Desktops: 250 PC desktops; Dell hardware; Windows XP (in process of upgrading), Windows 7; Office 2010; 5 Mac desktops;
Telephony: Hybrid environment in transition from digital phones (Avaya CS1000) to IP phones (Avaya IP Office); both systems integrated
Data Center Internal Connectivity: Mix of 100Base-T and Gigabit to each port; 1Gbit/s infrastructure; MPLS network (10Mbit/s-20Mbit/s per site)
Data Center External Connectivity: varies depending on site; 50Mbit/s Windstream mixed port MPLS/Internet at main offices; 75Mbit/s Time Warner Cable Business Class secondary circuit.
Firewalls: Dell SonicWall; migrating to Palo Alto
Load Balancers: Barracuda
SAN/NAS: EMC
Business Applications: Tessitura CRM (enterprise platform, ticket sales, online and offline credit card processing, fundraising); Blackbaud Financial Edge (finance and accounting); Microsoft SharePoint (intranet); CollectiveAccess (archives)

Upcoming Projects

Migrate to new Avaya IP Office phone system; rollout new phones to staff
Complete desktop upgrades and Windows 7 migration
Rollout Office 365: Hybridize Exchange 2010 to Exchange Online, implement SharePoint intranet, install corporate chat (Lync/Skype for Business)
Migrate file server to new SAN/NAS solution
Virtualize or upgrade remaining servers to Windows Server 2008 R2 or Windows Server 2012
Enhance backup solution; revise and fully test Roundabout’s Disaster Recovery Plan
Implement robust log monitoring and analysis
Review PCI-DSS 3.0 Compliance

Physical Demands

While performing the duties of this position, the employee may frequently lift and or move 45 lbs. or more
The employee will frequently be required to walk between multiple, geographically distant facilities in order to perform the duties of this position.
While performing the duties of this position, the employee will be required to kneel, crouch, stand, reach, pull, push, grasp, and work in confined spaces.

How to apply

Please send cover letter — including salary requirements — and resume to jobs@roundabouttheatre.org. Please use reference code “ITOM0915” in your email subject line. No phone calls please.

Roundabout Theatre Company is an equal opportunity employer.