POSITION SUMMARY
The LA’s Promise IT Support Technician shall report directly to the Associate Director of Blended Learning Technology. The IT Support Technician will help ensure that technology is functioning at all of our school sites. This may include day-to-day troubleshooting of devices
and software, completing inventories, and other technology related tasks.
RESPONSIBILITIES AND DUTIES
The specific roles and responsibilities of the IT Support Technician shall include:
• Delivers and installs desktop computers, monitors, printers, keyboards, modems and other related peripherals.
• Cleans, adjusts, lubricates and performs routine servicing of computers, monitors, printers, keyboards, modems and other related peripherals.
• Assists with diagnosing malfunctions and repairing desktop computers, monitors, printers, keyboards, modems and other related peripherals, by disassembling and inspecting for defects.
• Assists with basic repairs by replacing defective electronic or mechanical components, reassembling, and checking equipment for correct operation.
• Assists in the installation of common software packages.
• Instruct operators in the basic care and operation of desktop computers, monitors, printers, keyboards, modems and other related peripherals.
• Provides technical assistance to schools and offices over the phone regarding hardware/software problems.
• Keep records of computer materials and equipment and track software licenses for school-wide software use.
• Create, test, manage, troubleshoot and maintain operating system images for all models of PC’s and laptops.
• Travel to different school sites to provide support as needed.
• Other duties as assigned.
CANDIDATE REQUIREMENTS
Education and Experience
• Any combination of education, training and/or experience equivalent to: High School Degree and an A+ Certification
• Minimum Two years experience maintaining network infrastructure and
troubleshooting hardware and software in a multi-site, multi–OS environment
• Experience using and supporting instructional computer applications in a classroom preferred
• Classroom or teaching experience a plus
• Training or professional development experience highly preferred
• Bilingual/Bi-literate in Spanish preferred
Knowledge, Skills and Abilities
• Desire to innovate and play a key role in transforming public education and bridging the digital divide
• Passionate about solving problems for parents, students and teachers in order to expand and augment their access to technology
• Customer Service Oriented
• Combination of technical and project management skills
• Knowledge of TCP/IP and other network protocols
• Knowledge of various application suites for the Microsoft Windows and
Macintosh environments including Web access and use applications.
• A strong collaborator, good listener and strategist; comfortable receiving input from many sources, and able to analyze and formulate disparate information into a sound, well-organized plan
• Strong verbal communication skills; ability to collaborate with colleagues,
parents and community
• Entrepreneurial – a hard worker with a high energy level, an action-oriented individual who excels in an unstructured environment
• Commitment to LA’s Promise mission and approach to school reform
COMPENSATION
$13 to 14/hour – This is a part-time position. Approximately 20 hours per week.
How to apply
E-mail your cover letter and resume to careers@laspromise.org.