Position Title: Mentor Program Case Manager

Reports To: Mentor Program Manager

Status: Exempt, Full Time

Location: Based in Santa Clara County

About Fresh Lifelines for Youth

Fresh Lifelines for Youth (FLY) is currently operating in Santa Clara, San Mateo and Alameda Counties. Working with juvenile justice youth and those at-risk of entering the system, FLY’s mission is to prevent juvenile crime and incarceration through legal education, leadership training and one-on-one mentoring. At FLY, we believe that all our children deserve a chance to become more than their past mistakes. However, many children who end up in the juvenile justice system often do not get that chance and they do not have the knowledge, skills or support they need to lead productive lives. They often believe that by the time they are 18, they will be in prison or dead. But, it doesn’t have to be this way.

FLY provides legal education, leadership development and mentoring to youth, builds a community who will support their healthy development and helps our juvenile justice systems be more effective and humane. As a result, FLY works collaboratively with all our system partners to actively engage in system reform efforts, and FLY is often asked to take a leadership role in local detention reform work. Together we inspire our at-risk youth and give them a chance to transform from juvenile delinquents into positive community leaders, creating a safer, healthier and happier community for us all.

For more information about Fresh Lifelines for Youth please go to: www.flyprogram.org.

Brief Description: The Mentor Program aims to inspire new attitudes, behaviors, and ambitions in juvenile justice involved youth by creating and facilitating lasting connections with trained, caring, and committed mentors.

Mentor Program Components:

The Mentor Program follows the six evidence based practice principles for mentoring and asks the mentor to meet with mentees 2-3 hours per week. Along with this, the Mentor Program engages a four phase case management model including: Recruitment, Screening, Training, Matching, and Monitoring & Support.

Mentor Program Case Manager – Position Summary

The Mentor Program Case Manager will provide intensive individualized match support to a caseload of 22 clients and their volunteer mentors. Mentor Program Case Managers will support both the youth and volunteer mentor in achieving a high quality match. Case Managers will also connect youth to resources in their community, as well as attend family, probation, school, and system partner/advocacy meetings. The Mentor Program Case Manager will also be responsible for supporting and executing activities for clients.

Primary Responsibilities:

Provide intensive individualized case management support to 22 mentor/mentee matches
Meet and support each match on caseload 1-4 hours per month in the following capacities:
Provide crisis management, court advocacy, and match support to clients and volunteers.
Assist in the annual recruitment of youth and volunteers to participate in the FLY Mentor Program
Match youth in the program with a volunteer mentor
Attend quarterly volunteer trainings to help identify appropriate volunteer matches for mentor program clients
Document all client/volunteer contact and case management progress into FLY’s internal tracking system, Efforts to Outcomes (ETO).
Maintain thorough case management paperwork in client file. “Paperwork” includes but is not limited to the following: intake and progress assessments, client agreements, and service plans.
Recognize and acknowledge youth strengths, talents, life-events, and accomplishments
Collaborate with Mentor Program team to plan and execute activities for clients/mentors on a monthly basis
Provide clients with transportation to and from FLY group activities, events, and case management meetings as needed.
Collaborate with Mentor Program Staff to design and implement Anniversary Dinner for mentor/mentee matches who have reached their one year mark together
Note: Many FLY events and activities occur during nights and weekends and require flexibility in staff schedules.
Attend weekly supervision/team meetings with Program Manager to discuss client progress on agency outcomes, youth issues/areas of concern, as well next steps on action plan items.
Other duties as needed and assigned.

Qualification and Competency Requirements

Positional Competencies – required for our Case Managers

Experience and Education: A Bachelor’s degree is preferred, ideally in a related field. A minimum of three years’ experience working with underserved or disadvantaged youth is required.
Relationship Building: Ability to initiate, develop and maintain trusting relationships in a short period of time with youth, parents, those representing the juvenile justice system, other key external stakeholders, and FLY volunteers and staff. Possess the passion to energetically promote FLY’s mission and Program components to attract, develop and retain youth and volunteer participation with FLY.
Strong Motivating & Communication Skills: Exceptional listening, verbal and written communication skills with all youth and internal/external stakeholders, including: active listening with youth while guiding them to change and shift their behaviors; timely and professional follow-through with phone calls and email correspondence; and the ability to effectively present information in a clear and concise manner to management, program staff and community partners.
Resource Management: Utilizes strategic time and financial management to concentrate efforts on FLY priorities through efficient systems, processes and tools.
Data-Driven Programming: Able to take excellent case notes and log hours/activities with youth during case management sessions and input them into ETO (Efforts to Outcomes) Database in a regular and timely fashion. Understands how data informs programmatic changes and allows FLY to track program effectiveness.

How to apply

Please submit your original cover letter (with salary history) and resume to jobs@flyprogram.org.