Background: HOPE has a 30 year track record of successfully transforming lives by empowering New Yorkers living in poverty to achieve economic self-sufficiency through employment and advancement. HOPE is an outcomes-focused organization. Our student-centered approach, wide range of support services, and commitment to lifelong support yield strong results, notably a job placement rate of 72% and retention rates of 91% at 90 days and 74% at one-year. At HOPE we are focused on expanding our impact and positioning ourselves for growth while continuing to enhance the quality of our services and build upon our successful outcomes.
The position: HOPE is seeking a talented, energetic, experienced and dynamic Salesforce System Administrator. This position reports to the Chief Financial & Operating Officer and will be responsible for overseeing and managing Salesforce for HOPE and SSBx, a division of The HOPE Program. This position is a great opportunity for a results-driven, strategic thinker who is enthusiastic about being part of a high-impact, growing organization.
Essential Functions
Maintain HOPE’s current Salesforce functionality to adequately serve staff’s data collection and reporting needs
Supervise quality of Salesforce data entry
Assist staff in creating new reports and modify existing reports in Salesforce to meet new needs
Produce timely reports for HOPE staff using Salesforce, as well as Microsoft Office Excel and Access software, including Enrollment, End-of-cycle reports, and Scorecards
Respond to requests for Salesforce data and produce analytical reports as needed
Utilize Salesforce to communicate successful outcomes through presentations and visual tools
Work with grantors and external entities to facilitate data and evaluation related activities including comparison of outcomes and collection of data through new and customized fields
Partnership with Program Directors to oversee timely and accurate data collection and data entry
Other duties as assigned
Minimum Qualifications: Passion for HOPE’s mission. Bachelor’s Degree. Experience with Salesforce. Exceptional attention to detail is required. Knowledge of statistical software such as SPSS, a plus. Strong knowledge of Microsoft Office Excel and Access is helpful. Excellent written and oral communications skills.
The HOPE Program is an equal opportunity employer committed to developing the skills and leadership of people from diverse backgrounds. We enthusiastically encourage diverse applicants to apply for any of our positions!
Salary/Benefits:Salary is dependent upon experience. We provide a competitive vacation plan including personal and bonus days. The office is closed for 12 holidays and 1/2 day Fridays during summer.
For the successful candidate, HOPE will consider supporting the costs to obtain the Salesforce Administrator Certification.
How to apply
Email cover letter and resume to hr@thehopeprogram.org. Resumes unaccompanied by a cover letter will not be reviewed. No telephone calls, please.