The Food Bank’s mission is to end hunger in San Francisco and Marin. This year, we will distribute 48 million pounds of food – enough for more than 109,000 meals each day. We partner with more than 450 organizations – including 240 neighborhood pantries – to distribute food to low-income residents of San Francisco and Marin counties. Each week, more than 147,000 people are served by our programs.
This is a mission-oriented, challenging and friendly place to work. Our success relies on the people who work for our organization. If you would like to be a part of building a community where no one suffers from hunger, please consider joining our team of talented and dedicated individuals. For more information about our organization, please visit www.sfmfoodbank.org.
PURPOSE OF POSITION: The primary responsibility of the Systems Administrator II is to perform day-to-day administration of the Food Bank’s servers and network, and to provide second tier helpdesk support for end users.
DUTIES AND RESPONSIBILITIES:
Systems Administration
Day to day management of server hardware and software, Active Directory, and server roles and services
Administration of VoIP phone system and related applications
Server and network monitoring
Assist in the management and execution of backups, disaster recover, and business continuity plans
Documentation of issues and their resolution
Periodic scheduled inspection and maintenance of user issued equipment
Server and network additions, upgrades, and changes as assigned by IS Engineer
Manage desktop imaging and configuration using SCCM.
Helpdesk Support
Add, change, configure, and troubleshoot user accounts in Active Directory, voice-mail, and other systems
Provide second tier end user support for operating systems, desktop applications, remote access, printing, mobile devices, and peripherals
Provision, configure and conduct systems and equipment orientation for new hires. Conduct user training in common applications
Provide user training in standard applications (MS Office, MS Windows) using various modalities: individual coaching, lecture, classroom/lab
Other
Manage telephone and WAN Links
Asset management
Interface with vendors for support services
Stay current with new developments in information technology. Assist with planning and make recommendations of hardware, software and methods to help San Francisco Food Bank better achieve its mission
Assist IS Manager and Information Systems Engineer on specific projects tied to our strategic goals and objectives
Other duties as assigned
QUALIFICATIONS:
Combination of experience and/or training sufficient to carry out specified duties and responsibilities. A minimum of two years FTE experience in systems administration and user support
Demonstrated administrator-level knowledge of Microsoft Windows server and client operating systems, Active Directory, Group Policies, DNS, DHCP, and other Windows services
Experienced with switching, VLANs, routing, firewalls, and network troubleshooting
Familiar with virtualization, preferably in VMWare ESXi 5.x
Advanced knowledge of Microsoft Office applications, particularly Excel, Word, Outlook, and Query
Experience with SCCM is highly desired
Knowledge of any of the following is preferred but not required: Raiser’s Edge, Microsoft Navision, Adobe Creative Suite, Visual Basic, SQL, Linux
Excellent customer service and communication skills. Ability to work with people of various backgrounds and on all levels of technical knowledge
Strong organizational, analytical and problem-solving skills
Ability to work independently with minimal supervision and prioritize work. Ability to follow oral and written directions
Capable of lifting up to 50 lbs.
How to apply
Please submit cover letter and resume to:
Ben Bear, Director of Information Systems
San Francisco Food Bank
900 Pennsylvania Avenue
San Francisco, CA 94107
Fax: 415-282-1909
Email: jobs@sfmfoodbank.org
(Please include “Systems Administrator II” in the subject line of your email.)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The Food Bank is an Equal Opportunity Employer.