Job description
The Systems Support Specialist’s primary responsibility is assisting with the day-to-day operations of the technology department. S/he will support the school by providing first-level technology support, and troubleshooting various systems, printers, and peripherals. The Systems Support Specialist will report to the Director of Technology. Primary Job Responsibilities:
Manage online help-desk ticketing system; escalate/assign tickets to other team members
Provide help-desk support for teachers, students, administrators, and administrative staff
Install, troubleshoot and maintain Apple desktop/laptop computers and OS X software.
Maintain and troubleshoot Apple IOS devices such as iPads
Install, troubleshoot, and maintain audio/visual equipment including but not limited to DVD players, projectors, interactive whiteboards, and cameras
Maintain and lead the Mac software deployment process
Assist in implementing and educating users in best practices
Build and maintain an inventory of hardware, software, equipment, supplies, including warranty and service records
Install, troubleshoot, and maintain printers and copiers
Order and maintain inventory of ink and toner
Assist Network and Systems Administrator with server related tasks, including software updates, server installations and regular maintenance
Other duties to be assigned by Director of Technology
Required Qualifications & Skills:
A minimum of 2 years experience in IT help-desk function
Experience troubleshooting Mac OS X software environment
Experience with Microsoft Server products and Linux based operating systems
Excellent verbal and written communications skills
Ability to be resourceful and work independently
Ability to prioritize and handle multiple tasks successfully with strong attention to detail
Familiarity or experience with Casper JSS
Familiarity with Apple Scripting, Bash and Python
Preferred Qualifications:
BS in CS, CIS or related discipline or comparable years of work experience
Experience troubleshooting Windows Software
Other certifications (Cisco, Apple, Microsoft, A+, etc) advantageous
Experience managing a Google Apps environment and creating Google Apps scripts
Familiarity or experience with network infrastructure, including switches and access points
Work Conditions, Benefits, etc.
General work day 7:30 AM to 4:30 PM, including 1 hour lunch/break time
Work is performed on site, Bernard Zell does not offer a telecommuting option
Full-time employee benefits include employer-subsidized medical, dental, life and
disability insurance, 403B retirement plan, parking or public transportation, daily lunch
and breakfast; as well as optional vision insurance
Must be willing and capable of lifting up to 50 lbs.
Sick, personal and vacation days subject to length of tenure
How to apply
Interested candidates should submit a cover letter and resume to techjobs@bzaeds.org with Systems Support Specialist in the subject line. As a condition of employment, all applicants must successfully pass a criminal background screening.