Department: Education & Community Services

Reports To: Employment & Adult Education Manager

Status: Regular, Full Time, 40 hours per week

FLSA: Non-Exempt

Hiring Range: 16 ($18.42 to $20.44 per hour)

Closing Date: Monday January 11, 2016 or until filled

Scope

Neighborhood House (NH) operates multiple education and employment programs that serve several hundred individuals and families annually. These programs provide multilingual, multicultural case management and comprehensive employment search, placement, training, retention and career advancement support for job seekers throughout King County. This position works with job seekers of all backgrounds to provide wraparound case management services to remove barriers; and link clients to employment providers that will assist them in securing meaningful employment, job training and career advancement opportunities.

This position is part of the Resources to Initiate Successful Employment (RISE) project, which is a three year pilot program funded by the Federal Food and Nutrition Services (FNS) designed to test new employment and training interventions that lead to successful employment. The RISE program will be administered locally through the Department of Social and Human Services (DSHS) and will target specific population groups who are receiving federal food stamps. Those target populations include those who are: homeless, veterans, limited English proficient, long term unemployed, or non-custodial parents. The Employment Case Manager will be located part-time at a local community college, and part time in a community setting in South King County.

Successful candidate will possess excellent networking skills and will understand the employment market, but also the unique barriers and challenges that low-income, immigrant and/or refugee communities face. This position requires flexibility and a demonstrated ability to coach clients through stressful situations to resolve barriers to employment. We are seeking a qualified individual with strong classroom presentation and facilitation skills to help job seekers develop life skills and job readiness skills, and collaborate with employment providers who will place clients into jobs and provide job retention support.

Responsibilities

Conduct extensive outreach and recruitment to low-income, immigrant and refugee communities in Seattle and King County.
Determine client eligibility for employment programs, become familiar with complex regulations, and conduct intake and eligibility assessments with all prospective clients. Track participant activities and achievements into client files and multiple databases in a timely manner.
Develop and maintain effective relationships with job seekers. Counsel job-seeking customers in vocational, employment and personal issues. Mediate, problem-solve and coordinate individual services for customers. Develop effective short and long term barrier removal plans with customers to meet their long term goals of self sufficiency.
Provide case management, resource navigation, and barrier removal to job seekers in accordance with quarterly program goals. This may include career exploration, job matching, career progression and pathway building and working with employers to problem solve.
Assist with curriculum development for job rediness workshops, and life skills classes.
Facilitate and teach a 70 hour life skills class each quarter to clients enrolled in the program.
Assist job seekers in accessing appropriate skills training, including basic skills training, English as a Second Language, and occupational skills training in high demand occupations. Provide guidance in accessing financial assistance and long-term goal achievement related to training. Manage customers’ support service and training/tuition funds.
Develop positive relationships with employers, which may include identifying and screening appropriate candidates for job openings and helping employers hire and retain a highly qualified workforce.
Develop and maintain relationships with other educational, employment and case management organizations, including community and technical colleges, community- based organizations and employment service providers, WorkSource partners, DSHS and other system partners. Actively participate on partner/collaborative initiatives or projects to enhance employment.
Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems and procedures, or participating on team workgroups.
Provide translation and interpretation services for designated languages as needed.
Perform other duties as assigned.

Qualifications

Minimum Qualifications

BA degree in Human Services or related field.
Three to five years professional experience in employment case management or career development services with adults, or any combination of the above which provides equivalent preparation.
Certification/formal training in case management highly desired.
Good communication skills, both written and oral.

Demonstrated understanding of local ethnic communities, labor market, local employer base, WorkSource system, social service and education institutions in King County.
Ability to work with limited supervision and considerable self-direction.
Ability to work effectively in a multi-cultural environment with co-workers, clients and partners.
Ability to excel in highly visible, highly public settings.
Willingness to comply with the established agency performance standards which may include: productivity/personal responsibility, customer service-orientation, embracing a team player orientation, entrepreneurial, and maintaining a professional demeanor.
Proficient with Microsoft Office software.
Must have reliable, independent transportation for travel between job sites.
Candidates must be able to work a flexible work schedule, including some weekends or evenings, as necessary.
Current First Aid Certificate (within 30 days of hire, maintain current certificate during employment).
Current CPR Certificate (within 30 days of hire, maintain current certificate during employment).
Child Protective Services Training (within 2 weeks of employment).
Must pass Neighborhood House’s background check requirements.

Desired Qualifications

Bilingual with English skills sufficiently strong to communicate in and prepare documents in English.

Familiarity with DSHS programs and E-JAS database system.

Benefits

Click here for more details about our benefits program.

Employment Practice

Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.

How to apply

Application Procedure Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application:

Email:
nhjobs@nhwa.org
Fax:
(206) 923-6776

In Person or Mail to: 8:00am – 5:00pm Monday-Friday

Neighborhood House 1225 S. Weller Street, Suite 510 Seattle, WA 98144 Attn: Human Resources

For more information Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.