Organization Overview:

Community Housing Partnership’s mission is to help homeless people secure housing and become self-sufficient. Community Housing Partnership is an outcome focused nonprofit that fulfills its mission by developing and managing high quality permanent housing and providing services to homeless individuals, seniors and families to help them rebuild their lives and break the cycle of homelessness. Community Housing Partnership is financially stable with an annual operating budget of approximately $25 million. The organization has an outstanding staff of over 280 people, over half of whom were once homeless.

During the past four years, Community Housing Partnership reorganized its operations to better manage its growth and to refocus its services on long term impacts and outcomes. CHP is currently undertaking a repositioning of its programs and services to align with a newly developed “theory of change” model that will be implemented over the next four to six years, with the support of a committed foundation. The agency is moving towards a data driven culture and will be introducing/developing a performance management system for both staff performance and outcome achievement. For more information, visit www.chp-sf.org.

Position Overview:

The Support Services Case Manager provides support services to formerly homeless tenants who live in a supportive housing building. The services provided are voluntary and include housing retention, counseling, information and referral, crisis intervention, community organizing, case management and service planning. Services are provided within the context of harm reduction practices and follow a peer-based model of care.

Responsibilities:
· Provide housing retention services.

Provide case management services to tenants.
Create and track tenant service plans.
Provide activities for community building and tenant empowerment.
Provide services to tenants using harm reduction principles.
Perform tenant intakes and ensure that appropriate follow-up and/or referrals are complete and documented.
Develop and lead at least two activities per month.
Provide ongoing creative outreach and engagement to tenants for support counseling, referral and tenant involvement in building and community events.
Provide crisis intervention, conflict resolution and de-escalation services to tenants.
Assist tenants in preparation for unit inspections and annual re-certifications.
Participate in unit meetings, staff meetings, department meetings and organizational work groups.
Provide back-up coverage for other Support Services staff.
Other duties as assigned.

Qualifications:

Experience providing services to homeless individuals preferred.
Ability to provide effective services to diverse tenant populations.
Experience in crisis intervention, conflict resolution, and counseling.
Experience in organizing groups, group facilitation and group development.
Demonstrated commitment to help break the cycle of homelessness and poverty, and to empower formerly homeless people by involving them in all aspects of CHP.
Demonstrated ability to work with formerly homeless individuals and those struggling with substance abuse and mental health issues and disabilities.
Strong interest in doing social justice advocacy.
Administrative and computer skills (MS Word, Excel).
Desired qualification in fluency in English/Spanish.

Required Education, Credentials & Licensure:

High School diploma or GED required.
Two years of experience in the provision of social services or equivalent experience.

Position Details:

Location: Arnett Watson Apartments, San Francisco, CA
Full-Time / Non-Exempt status
Rate: 17.50/hr. + possible bi-lingual premium
Union: This position is under the collective bargaining agreement with SEIU 1021
Reports to: Support Services Manager
Office Hours: Full-time (40 hours per week), Non-Exempt, Mon. 9-5pm; Tue. 11-7pm; Wed.9-5pm; Thr. 11-7pm; Fri. 9-5pm with some evening and weekend hours.

How to apply

To apply for this position, please submit a cover letter and resume to: jobs@chp-sf.org. Please reference “Case Manager” in the subject line. Resumes without a cover letter will not be considered. Due to the number of applications we receive, we are only able to respond to candidates selected for interviews.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Community Housing Partnership is an Equal Opportunity Employer without regard to formerly homeless people, race, color, creed, gender, religion, marital status, registered domestic partner status, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Community Housing Partnership hiring policies require a background check for all applicants working directly with at-risk populations.