Friendly House is seeking a Chief Executive Officer (CEO). The CEO serves as chief executive of the Friendly House organization and, in partnership with the Board of Directors (Board), is responsible for the success of the Friendly House organization. Together, the Board and CEO ensure Friendly House’s relevance to the community, the accomplishment of Friendly House’s mission and vision, and the accountability of Friendly House to its diverse constituents.

The Board delegates responsibility for management and day-to-day operations to the CEO, and s/he has the authority to carry out these responsibilities, in accordance with the direction and policies established by the Board of Directors. The CEO provides direction and support to the Board of Directors as it carries out its governance functions.

Accountabilities

1. Legal compliance: Ensures the filing of all legal and regulatory documents and monitors compliance with relevant laws and regulations.

2. Mission, Policy and Planning:

Helps the Board determine Friendly House’s values, mission, vision, and long-term goals.
Helps the Board monitor and evaluate Friendly House’s relevancy to the community, its effectiveness, and its results.
Keeps the Board fully informed on the condition of Friendly House and on all the important factors influencing it.
Identifies problems and opportunities and addresses them; brings those which are appropriate to the Board and/or its committees; and, facilitates discussion and deliberation.
Informs the Board and its committees about trends, issues, problems and activities in order to facilitate policy-making; recommends policy positions.
Keeps informed of developments in human services, not-for-profit management and governance, philanthropy and fund development.

3. Management and Administration

Provides general oversight of all Friendly House activities, manages the day-to-day operations, and ensures a smoothly functioning, efficient organization.
Ensures program quality and organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation.
Ensures a work environment that recruits, retains and supports quality staff and volunteers. Ensures process for selecting, development, motivating, and regularly evaluating staff and volunteers and sees that appropriate salary structures are developed and maintained.
Negotiates professional contracts.

4. Governance

Helps the Board articulate its own role and accountabilities and that of its committees and individual members, and helps evaluate performance regularly.
Works with the Board President / Chair to enable the Board to fulfill its governance functions and facilitates the optimum performance by the Board, its committees and individual Board members.
With the Board President / Chair, focuses Board attention on long-range strategic issues.
Manages the Board’s due diligence process to assure timely attention to core issues.
Works with the Board officers and committee chairs to get the best thinking and involvement of each Board member and to stimulate each Board member to give his or her best.
Recommends volunteers to participate in the Board and its committees.

5. Financing

Promotes programs and services that are produced in a cost-effective manner, employing economy for program self-sufficiency while maintaining an acceptable level of quality.
Oversees the fiscal activities of the organization including budgeting, reporting and audit.
Works with Board to ensure financing to support short- and long-term goals.
Ensures an effective fund development program by serving as the chief development officer or hiring and supervising an individual responsible for this activity.
Helps guide and enable the Board, its fund development committee(s) and its individual Board members to participate actively in the fund development process.
Helps the Board and its development committee design, implement and monitor a viable fundraising plan, policies and procedures, including management systems and reports.
Participates actively in identifying, cultivating and soliciting donor prospects

6. Community Relations

Facilitates the integration of Friendly House into the fabric of the community. Develop and leverage marketing and communications activities to assist as needed.
cts as an advocate, within the public and private sectors, for issues relevant to Friendly House, its services and constituencies.
Listens to clients, volunteers, donors and the community in order to improve services and generate community involvement. Ensures community awareness of Friendly House’s response to community needs.
Serves as chief spokesperson for Friendly House, ensuring proper representation of Friendly House to the community.
Initiates, develops, and maintains cooperative relationships with key constituencies.
Works with legislators, regulatory agencies, volunteers and representatives of the not-for-profit sector to promote legislative and regulatory policies that encourage a healthy community and address the issues of Friendly House’s constituencies.

Physical Demands/Working Conditions:

This is a high-stress position based on full responsibility for Friendly House operations.
Handles detailed, complex concepts and problems, balances multiple tasks simultaneously, and makes rapid decisions regarding administrative issues.
Plans and implements programs. Establishes strong and appropriate relationships with Board, committees, volunteers, staff, donors and clients.
Develops smooth and constructive relationships with executive colleagues, outside agencies, organizations and individuals.
Plans and meets deadlines. Maintains a flexible work schedule to meet the demands of executive management; work hours may be long and irregular.
Conveys a professional and positive image and attitude regarding Friendly House and the not-for-profit and for-profit sectors. Demonstrates commitment to continued professional growth and development.

Qualifications:

A Bachelor’s Degree is required (Master’s preferred) with a minimum of six years of experience in a senior management position. As CEO, this individual demonstrates critical competencies in four broad categories: commitment to results, business acumen, leading change, andmotivating.

1. Commitment to results: The CEO is a systems thinker who is customer focused and goal driven. This individual identifies relevant information and helps transform this information into individual and organizational knowledge and learning. The CEO is action oriented and innovative. S/he translates broad goals into achievable steps. S/he anticipates and solves problems and takes advantage of opportunities, is a self-starter and team player.

2. Business Acumen: As Friendly House’s leader, this position requires an individual with knowledge of and experience in management and administration. The position requires demonstrated experience in integrating and coordinating diverse areas of management.

Knowledge in the following areas is required: Human services, finance and personnel, oral and written communications, planning and evaluation, and governance.
The ability to develop business plans, strategies, tactics and metrics to validate success is a core requirement.
Process driven individual with prior experience and responsibility running a P&L.
Experience in the field of philanthropy, not-for-profit management and governance, and community relations is required.
Specific skill and knowledge of fund development is required.
A high level of personal skills is required to make formal, persuasive presentations to groups and to deal effectively with people from all segments of the community.
The individual must be comfortable with diversity and respectful of a wide range of faiths, beliefs and experiences.

3.Leading Change: The CEO possesses the skills and implements the functions of a leader. S/he shares Friendly House’s values, mission and vision. S/he consistently displays integrity, models behavior, develops people, and builds teams. This individual deals effectively with demanding situations and designs and implements interventions.

4. Motivating: The CEO manages continuity, change and transition. This individual knows how to influence and enable others. S/he addresses the impact of attitude and action on Friendly House and its participants.

Benefits include executive package.

How to apply

Please send resume and cover letter to Emma Henry, Director of Human Resources emma.henry@friendlyhouse.org.