Position Description:

The Family Advocate team provides support and guidance to families and individuals in the Truckee community. Each Family Advocate works with clients to further the mission of the Family Resource Center of Truckee by recognizing and encouraging the strengths of our community members and providing the research, tools, resources and connections best suited to empower and enable clients to further their pursuits.

Primary Responsibilities:

Manage a case load of families and individuals that focuses on providing services in the following four key fields: housing/utility, early learning/educational, social service connection, and health care services/referrals. Work closely with clients to facilitate understanding, provide education and encourage client ability. Work with a strength-based, family/individual-centered approach.

Foster connectivity between service providers, organizations and agencies in the Tahoe-Truckee region. Attend community meetings and agency collaboration meetings within Placer and Nevada Counties. Actively participate in the larger community of Truckee as a representative of the FRCoT.

Contribute to the welcoming environment of the FRCoT by providing friendly reception to on-site visitors and clients. Contribute to the clerical duties of the office as needed, including answering phones and scheduling appointments.

Develop and maintain accurate client records. Utilize the FRCoT database to keep a record of client interactions. Provide Supervisor with data and reports in a timely manner.

Maintain a high level of confidentiality as it relates to clients, personnel, the agency and all records/documents.

Participate and assist in the coordination of monthly FRCoT activities and events. Attend regular FRCoT meetings and occasional trainings.

Maintain a 35-hour work week aligned to the FRC’s hours of business.

Required Education and Work Experience:

BA or AA degree in a field related to health or human services from an accredited college or university.

3-5 years experience working with children, families, and individuals.

Demonstrated familiarity with community resources.

Required Professional Skills:

Ability to work effectively and thoughtfully in a multi-cultural environment, with a high degree of emotional intelligence and professional ethics.

Ability to maintain an open perspective and be an active and empathetic listener.

Ability to share thoughts and ideas clearly and respectfully.

Ability to communicate thoroughly and succinctly through writing.

Ability to work both independently and within a team environment to accomplish shared work goals.

Ability to maintain a high degree of professionalism and customer service at all times, as well as establish appropriate personal and program boundaries.

Comfort with ambiguity and willingness to take initiative.

Ability to problem-solve quickly and independently at times, while also knowing when to ask for help.

Ability to professionally represent the FRCoT and our mission within the community and amongst community partners.

Ability to research and navigate different programs and systems.

Strong organizational and coordination skills.

How to apply

Please send a resume and cover letter to our Program Director, Maggie Hargrave at Maggie@truckeefrc.org.