www.habitatgsf.org
Position Summary
Full Time, Exempt Position
Reports to: Chief Operating Officer
Location: San Francisco, CA
The Volunteer Services Manager will join Habitat for Humanity Greater San Francisco at an exciting time of growth and change as we seek to expand homeownership and strengthen communities in Marin, San Francisco, and the Peninsula. We seek a highly motivated, experienced manager to lead our volunteer program and its expansion in three counties; manage our volunteer services team; forge strong internal and external partnerships; and serve as a tireless advocate for the Habitat for Humanity cause broadly and critical role of volunteers specifically.
Over the last year, we have invested in volunteer services as a program in and onto itself, thinking about what volunteers contribute to our mission as well as what volunteers get from working with us. We have also built stronger systems to understand who volunteers with us, what motivates them, and what benefits they experience. The volunteer manager will value data and measurement to support these ends and help us deepen engagement with key volunteers segments (e.g. corporate groups, faith groups, “regulars” who contribute more than 100 hours per year, etc.) as we grow.
In short, the volunteer services manager and his/her team —which includes two volunteer coordinators and one AmeriCorps outreach coordinator—play an integral role in achieving our 2020 Vision of building over 400 homes, revitalizing East Palo Alto and the Bayview neighborhood of San Francisco, and deepening our long-term impact on homeowners and communities.
HABITAT GREATER SAN FRANCISCO VALUES
Successful Greater San Francisco Habitat team members share the following characteristics:
The belief in a hand up, not a hand out.
A “go above and beyond” attitude—nobody here works just for a paycheck.
You thrive on constructive feedback and have a high level of integrity.
You do what you say you will do.
You are a creative problem solver that works across teams.
You love results and hate excuses.
Primary Responsibilities
Volunteer Program Strategy and Growth
Develop annual goals and associated budget; monitor progress and adjust as necessary
Working with the team, learn from, report, and further develop data tracking systems for qualitative and quantitative volunteer metrics, including but not limited to: volunteer demographics, motivations, benefits, and perceptions about their on-site experience
Strengthen program by developing new and improved offerings that support ambitious organizational goals and volunteer input/feedback, e.g.
Expanding our volunteer appreciation program
Evolving our program for ‘regulars’ who volunteer more than 100 hours
Expanding work with key volunteer groups (e.g. corporate, faith, student)
Developing “pathways” for volunteers to deepen work with us through donations, advocacy, skill-building, etc.
Team Management and Cross-Team Collaboration
Manage a team of two volunteer coordinators and one AmeriCorps outreach coordinator, support them in achieving departmental milestones and their professional goals
Partner with other departments at Habitat for Humanity Greater San Francisco, e.g.
Work closely with the fund development department and the corporate development officer to manage the Corporate Build Day Sponsorship Program
Collaborate with the construction, neighborhood revitalization, ReStore (our social enterprise) and in-office teams to support their volunteer needs, deepening relationships with key volunteer groups as necessary to this end
Manage diverse priorities through clear, frequent and open communication
Contribute toward a positive team spirit and place the success of the team above him/ herself; create an environment that celebrates success and makes space to reflect on failure
External Relationship Building and Advocacy
Build relationships and partnerships in the community to support volunteer needs
Serve as a powerful and enthusiastic spokesperson about volunteer engagement and Habitat Greater San Francisco’s affordable homeownership model
Further develop volunteer outreach strategies in Marin, San Francisco, and the Peninsula
Required Skills and Qualifications
· Commitment to serving families with low-incomes and advancing the critical call for affordable housing in Marin, San Francisco and the Peninsula
Proven experience creating, developing and administering programs, ideally with volunteers
Strong organizational and planning skills including scheduling and follow-through in order to deliver high quality programs
Exemplary customer service, interpersonal and relationship-building skills to effectively engage, manage, and lead staff and volunteers
Experience supervising staff and volunteers
Excellent verbal/written communication skills; ability to modify style to meet audience needs and to advocate powerfully in a variety of settings
Ability to multitask with simultaneous projects and deadlines; attention to detail a must
Highly proficient in all Microsoft Office programs
Able to work nights and weekends as necessary
Valid driver’s license.
Must be able to pass felony and misdemeanor background check.
Bachelor’s degree or a minimum of five years’ work related experience.
Compensation
How to apply
INTERESTED APPLICANTS
Learn more about Habitat Greater San Francisco and download a copy of the employment application at www.habitatgsf.org. This position is based in San Francisco.
To apply, email the following to careers@habitatgsf.org. Please include “Volunteer Services Manager- Your Last Name” in the subject line. Incomplete applications will not be accepted.
Habitat Greater San Francisco Employment Application
Compelling cover letter with salary requirements
Current resume
Applications will be accepted on a rolling basis until position is filled. No phone calls please.
EOE: Habitat Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged to apply.
Habitat for Humanity Greater San Francisco receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents.*
Section 3 residents are defined as public housing residents or low-income persons who live in metropolitan area or non-metropolitan counties where HUD-assisted projects are located.