Tenderloin Housing Clinic (THC) is looking for an Associate Director of Property Management Operations who wants be part of an organization that positively changes lives!
THC provides supportive housing to formerly homeless single adults, many of which have mental health, medical and/or substance abuse issues. We see every THC employee as part of the tenant support team. That’s why we are hiring janitors that care about providing clean and quality living environments for our tenants.
POSITION PURPOSE
The Associate Director, Property Management Operations is responsible for implementing the strategic and operational goals for the Property Management and Facilities Departments. This position works to meet or exceed efficiency, cost, and quality goals through methodical review and process improvements in accordance with Tenderloin Housing Clinic’s (THC) Mission, Core Values, and Customer Service Philosophy.
Duties include*:
Leadership and Management
• Participate in the leadership activities of the department’s management team and play a broad leadership role for the department.
• Partner with Property Management Department Directors and Managers to clarify goals and objectives of each of their areas, and educate them on automated or improved approaches to problem solving.
• Direct special committees and teams to ensure the operational plan and the Department’s annual and strategic objectives are met.
• Coordinate and facilitate cross-department committees; implement roll-out of new policies, procedures, and special projects in conjunction with managers and directors.
Administration and Operations
• Create systems for monitoring and evaluating program processes and outcomes.
• Establish and maintain systems for procedure and task documentation, as well as training throughout the Property Management Department, as appropriate.
• Systematize new and improved operational processes to make the department more efficient and effective; train staff on new processes.
• Oversee the THC Tenant Grievance Process.
• Oversee the vacancy reporting process.
• Coordinate data entry tasks originating from various departments and assigned to the PM Operations team.
REQUIREMENTS*:
A successful candidate will possess the following:
• BA/BS degree in Business Administration, Public Administration, or related field required; MBA, MPA, or MA/MS degree in related field preferred.
• Must have a minimum of 3 years of experience in strategic planning, program development, and/or operational policy and procedure development in a leadership position.
• Must have a minimum of 1 year of experience training and managing staff.
• Must have a basic understanding of the eviction process and terms of tenancy.
• Must have an understanding of a Harm Reduction model and a desire to work within a Supportive Housing Model.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
• Experience working with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
• Experience working in non-profit or public sector preferred.
BENEFITS:
THC offers a comprehensive benefits program including medical, dental, and vision insurance for full-time employees and their eligible spouse/children, as well as a 403b plan, flexible spending accounts, life insurance, long-term disability, 12 paid vacation and 12 sick days, 11 paid holidays and 4 floating holidays annually.
For a full outline of requirements and more details about this position please see: www.thclinic.org/employment.php
To express interest in this opportunity, please e-mail your resume and cover letter to: employment@thclinic.org
Tenderloin Housing Clinic is proud of its diverse workforce and proud to be an Equal Opportunity Employer.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.