This position provides direct case management services, through diversion, eviction prevention and aftercare to clients who are most at risk of entry and re-entry into the NYC shelter system. Services are provided through advocacy, information and referral, crisis intervention services, and short-term case management.

DUTIES AND RESPONSIBILITIES:
As mandated, responsible for coordinating intake interviews and assessments for all new clients with other members of the interdisciplinary team.
Maintain a high case load.
Conduct a thorough needs assessment and develop a service plan to address identified, concrete urgencies; using a short-term intervention model.
Ensures all service plans/independent living plans are updated and reviewed with the family/individual according to program/regulatory mandates.
Meets with family/individual according to program/regulatory mandated frequencies in a face-to-face meetings and/or services with/on behalf of clients.
On-going assessment of participants’ needs and required related services.
Documents all referrals for and encounters with/on behalf of the family/individual in program’s case management dBase.
Attend New York City Housing Authority after care lease signings with clients.
Maintain files up to agency standards.
Escort client/s to appointments as needed.
Conduct home visits.
Conduct community outreach as scheduled.
Serves as a liaison with various agencies, including, but not limited to, medical/health care providers, mental health providers, legal services, NYC Department of Education, Human Resource Administration, housing subsidy providers, daycare providers, Department of Homeless Services, and employment training providers in the interest of the clients.
Advocates for and assists families/individuals in the negotiation of the service delivery system, to ensure the receipt of entitlements and permanent housing/housing stabilization.
Compile financial assistance request to prevent households from becoming homeless.
Responsible for conducting initial intake interviews and assessments (as determined by site protocols) for all new clients and establishing a case file with all signed forms and entering/revising all initial case management dBase information as indicated by site specific protocols.
Provides information and referral services to clients as needed or as specified in the service plan/independent living plan.

QUALIFICATIONS:
Bachelor’s degree at least two years’ experience in the social services field. Skills, Licenses, and/or competencies required:
Bilingual, English/Spanish, a plus.
Excellent interpersonal skills, knowledge of social service delivery systems, and knowledge of City resources.
Good organizational, time-management and communication skills.
Individual must possess the ability to work well independently as well as part of a team.

Please send cover letter with resume to mtoledo@helpusa.org