Catholic Charities, Archdiocese of New Orleans

Immigration and Refugee Services Department

Position Announcement: Case Manager, Unaccompanied Children’s Program

Department: Immigration Services

Reports to: Supervising Counselor, Unaccompanied Children’s Program

Program Description/Summary: CCANO’s Unaccompanied Children’s Program serves unaccompanied immigrant children who were temporarily in custody of the Office of Refugee Resettlement (ORR) and reunified with sponsors. The Program aims to provide legal representation for over 1,000 clients a year, as well as case management and social service referrals, counseling, and other clinical interventions for a subset of clients with special needs. The Case Manager will provide social support services and referrals to these children who are identified as most in need. The position involves contact with children from Central America and their families, with a special focus on youth who have suffered abuse, abandonment, neglect, or other trauma, and who require support services in conjunction with legal representation.

Essential Job Responsibilities:

Provide culturally and linguistically appropriate post-placement services and comprehensive case management services for children recently reunified with sponsors, including:
Conduct various background interviews and needs assessments using child welfare principles and social work best practices (including but not limited to placement/home studies and need for post-release services);
Develop individual service plans and monitor client progress with particular attention to culture, language, and special circumstances;
Provide information, education, referrals, outreach, advocacy, and support to ensure that children receive the services they require (i.e. appropriate medical, mental health, education services, etc.);

Coordinate with key stakeholders – Includes building a network of relationships with social service providers and establishing standard protocols and referral procedures to ensure holistic care and ongoing monitoring;
Conduct outreach to the community – Includes developing and updating referral resources and psychosocial resource materials to meet the special needs of recently released unaccompanied children;
Submit regular written reports as required and track individual progress via relevant database(s);

Develop, maintain, and update case management systems, reporting databases, and files to ensure timely compliance with monitoring and documentation standards; maintain confidentiality of information;

Assist attorneys to identify cases in need of more specialized case assessment, develop child-friendly interviewing skills, develop strategies for legal case management, and work with clients to prepare supporting documentation for their legal cases;

May train and supervise interns/volunteers and support staff.

Qualifications:

Spanish reading, writing and speaking fluency required;
Master’s degree in social work from an accredited institution preferred;
Two years of relevant experience and a minimum of one years’ experience in case management preferred, particularly working with, serving, and advocating on behalf of immigrants and/or experience in child welfare, child placements, and family preservation;
Strong interpersonal skills, verbal and nonverbal communication skills, and attentiveness to detail;
Ability to prioritize duties in a fast-paced environment;
Good knowledge of relevant community resources in the Greater New Orleans area;
Comprehensive knowledge of software appropriate to the office environment;
Must have a valid driver’s license, insurance, a clean driving record, and personal transportation. Position may require frequent local and long distance travel and ability to travel with limited notice.

Ability to work with a culturally diverse population and sensitivity to the special needs of multi-cultural immigrant children, adults, and families;

Job Status: Full-time (Exempt)

Application Deadline: Applications accepted on a rolling basis.

How to apply

To apply, please email cover letter and resume to ccanohr@ccano.org with subject heading: “Case Manager, Unaccompanied Children.”