POSITION SUMMARY
About Rebuilding Together:
Rebuilding Together is a growing national nonprofit organization with 166 affiliates in the United States. Rebuilding Together’s mission is to preserve affordable housing by bringing volunteers and communities together to rehabilitate the homes of low-income homeowners and the facilities that serve that population We are a dynamic and growing grassroots nonprofit organization that helps thousands of homeowners have safe and decent housing by repairing their homes free of charge. Last year, Rebuilding Together San Francisco celebrated twenty-five years of service.
The CLIENT & VOLUNTEER COORDINATOR reports to the Program Director and is responsible for client outreach, coordinating our client intake and services processes, volunteer recruitment, coordination, and retention.
PRIMARY RESPONSIBILITIES
Client & Volunteer Outreach
Recruit program applicants and volunteers by giving presentations, distributing flyers, tabling, and attending community meetings
Create and update outreach collateral materials
Manage online volunteer recruitment postings
Maintain program and volunteer sections of RTSF website
Client Communication and Service Management
Ensure all client applications are inputted and screened in a timely manner
Generate and maintain case files
Draft and send all applicant follow-up correspondence
Field incoming calls from applicants and program recipients (clients)
On conjunction with Program Manager, maintain warehouse stock
Volunteer Coordination
Manage volunteer database
Send bulk volunteer communication
Coordinate Rebuilding Day volunteer events
Manage specific categories of Rebuilding Day volunteers
Coordinate in-office program volunteers
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Commitment to serving low-income communities and desire to spend time in the community
Significant attention to detail and follow-through; ability to work on multiple tasks in a busy work environment
Strong customer service mindset and proven ability to lead, manage and work with people from diverse backgrounds
Comfortable with public speaking, and with networking—extroverts encouraged
Ability to be flexible and adaptable and maintain professional decorum under stress
Ability to work in a fast paced, open, team-oriented, casual office setting
Strong writing skills
Knowledge of, or the ability to quickly grasp, San Francisco neighborhoods and services
Competency using Microsoft Outlook, Excel, Word and Salesforce or comparable contact management database
Ability to work a flexible schedule, including some evenings and weekends
Valid California driver’s license and confidence in driving a pick-up truck
Comfortable working in a warehouse environment and on construction job sites
Ability to lift at least 65 pounds
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES
Previous experience serving low-income communities
Strong familiarity with San Francisco’s residential neighborhoods
Understanding of nonprofit sector and working with the elderly
Familiarity with aging in place and/or occupational therapy
Previous experience working with volunteers, low-income residents and nonprofit staff
Knowledge of San Francisco and local construction professionals and material suppliers a plus
COMPENSATION AND APPLICATION INFORMATION
This full-time position offers health, dental and vision insurance, vacation, paid holidays, sick leave, 403(b) plan, and other generous benefits. Rebuilding Together San Francisco will provide equal employment opportunity without regard to race, color, gender, age, disability, religion, national origin, marital status, sexual orientation, ancestry, political belief or activity, or status as a veteran.
How to apply
Please submit a thoughtful cover letter and resume to jen@rebuildingtogethersf.org with subject line “Client & Volunteer Coordinator” and please specify how you heard about the position.