JOB TITLE: HOPE Center Customer Service Administrator

DEPARTMENT: HOPE Inside Ebenezer – Cyber Cafe

ACCOUNTABILITY: Reports to Southeast District Manager

JOB SUMMARY: Identify, recruit potential customers for soft banking services. initiate Cyber Cafe Memberships, and manage all program, database and central filing systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but is not limited to the following. Additional duties may be assigned.

 Data Entry  Database Management  Answer phones  Maintain Central Filing Systems  Telemarketing  Customer Follow-up  Collect and complete Field Operation and program reports.  Facilitate HOPE Center Lead Policy and Procedures  Create and update customers files for all HOPE Center Field Operation Programs  Support HOPE Center Program Workshops/Classes  Photo copy, display and distribute HOPE Center collaborative material.  General office administrative duties  Assist in the reconciliation of cash and deposit verification for HOPE Center Cyber Café daily report (Opening, Midday, and Closing)  Provide support and cross train others in all Cyber Café, CSA responsibilities  Oversee Cyber Café Membership program  Troubleshoot and Assist Cyber Café Members on the Computers  Ability to articulate the mission, objectives and programs of Operation HOPE

SKILLS Must have strong organizational, written, and verbal communication skills. Must have experience in working with Excel, Microsoft Publisher, Word, PowerPoint, Outlook and managing a Database. Must type a minimum of 40 words per minute. Must have a minimum of two (2) years work experience in Customer Service.

EDUCATIONAL REQUIRMENTS High School Diploma, 2 years General office experience preferred. Certified Computer training is a plus.

LANGUAGE SKILLS- English (Spanish is a plus)

PHYSICAL DEMANDS – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS Ability to walk, stand, sit, and talk on the phone for long periods of time. The position demands flexibility to work evenings and weekends as necessary.

HOPE Center Administrator is required to meet specific goals that are determined by Operation HOPE, Direct Supervisor will review specific goals that have been set for the position.

NEEDED ATTRIBUTES

Aptitudes: Ability to effectively monitor the progress of program participants.

Temperament: Willing to modify plans and behavior when necessary to meet a goal, takes time to help customers and others achieve their goals and assignments

Interests: Public interaction, communication of plans and ideas.

How to apply

Please send resumes to: jessicawashington@operationhope.org

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