A generous benefits package is available including up to five weeks of paid time off (vacation, sick, personal holidays and holidays), 401K retirement plan with employer match after 12 months of employment, medical, dental, vision and life insurance with meaningful employer contribution.
A Place Called Home is a dynamic, non-profit youth center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, and fitness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active citizens capable of making positive change in the world in which they live. (www.apch.org)
SUMMARY
The Director of Operations is a director level position and reports to the Chief of Staff. The performance of administrative, fiscal management, facilities and property management and operations duties will be reviewed on a continuous basis with specific performance needs identified. The Director of Operations shall be responsible for developing work plans for addressing the needs identified, implementing the plans, and ensuring the efforts meet expectations as agreed upon with the Chief of Staff.
The Director of Operations will have responsibilities including administration and management of daily back-end operations, infrastructure, facilities and property management, project management and human capital for an agency of 70 employees (Ops team of 10) with an annual budget of $6.5 million dollars and rising. The Director of Operations will partner closely with the Leadership Circle (Executive Director, Chief of Staff, Director of Development, Director of Programs) and manage forward in alignment with APCH’s strategic plans.
He/she will be largely responsible for creating and maintaining a balanced workplace and human resources culture that hires, inspires, trains and supports a high performing staff, and will integrate the mission, values and relevance of APCH’s programs with the innovation and efficacy of best business practices, fiscal accountability, and institutional efficiency.
Essential Responsibilities:
Responsible to manage and see that all facilities are functioning to a maximum, meet all safety standards, etc.
Responsible for management of safety and security programs, personnel, contractors, training, equipment, policies, procedures, training and documentation
Responsible for proper operational condition and maintenance of all electronic/IT systems, phones, communications and equipment
Manage the Transportation Department, which includes managing the fleet of 4-6 vehicles and scheduling and managing the transportation schedule in cooperation with the Programs Dept.
Oversee Risk Management and Organizational Compliance functions, including authoring policy documents and supporting documentation, conducting regular compliance checks, reporting to leadership, insurance carriers and oversight agencies
Build and sustain an environment in which adherence to and reinforcement of the highest standards of integrity and ethics is the norm and that is focused on cultivating trust and credibility – “walk the talk”
Provide Operations Department budget and additional support to Chief of Staff, ED and Finance/Accounting to prepare annual organizational budget
Provide support to Finance/Accounting department and outside auditors to complete annual financial audit
Perform related and additional duties as required.
Staff Management:
Work closely with the Chief of Staff and HR Dept. to develop exemplary recruitment, on-boarding and training systems to support the cultivation and management of a first-class staff
Ensure that all staffing plans, policies, recruitment, on-boarding, and staff development methods are in alignment with organizational values and standards and in compliance with applicable laws
Ensure that all APCH employees receive the communication and instruction needed to perform in accordance with policies and procedures
Provide clear and actionable goals for Ops Dept. staff and monitor their progress to appropriately address performance issues, including timely recognition, timely corrective action and re-direction, and timely termination, if applicable
Structure, lead and hold direct reports and teams accountable to deliver outstanding work to keep APCH running smoothly and effectively on a daily basis, while always moving toward the organization’s larger and longer term strategic goals
Mentor, coach, be a visible, approachable sounding board/resource provider for direct reports and the agency as a whole, with a focus on overall morale levels
Performance Expectations:
Provide effective and inspiring leadership that ensures alignment between big picture goals and daily stewardship and drives a management process that evaluates progress against goals for the organization on strategic through frontline operations levels
Manage growth as part of the plan established by the ED and management team; continually analyze infrastructure and daily operations needs, institute back-up systems and implement systems for strengthening infrastructure, improving information technology, managing human and material resources, managing inventory, etc. to avoid service gaps and substandard working conditions
Work under the Chief of Staff to provide a buffer between daily operations and the ED to allow the ED to focus on long-term organizational growth, high level fundraising, Board development and management, strategic planning, political and community relationships, strategic partnerships, messaging and communications, community/board/committee service, lobbying, sector leadership, etc.
To perform this job successfully, the Director of Operations must be able to fulfill all of the elements of the job description to the highest standard and be able to work well with colleagues in a fast paced, high energy, collaborative environment with open communications.
Strategy and Oversight:
Participate as assigned on Staff and Board committees and strategic planning and execution of strategic plans, including implementation of organizational structure and systems evolution and long term operations planning and execution
Develop innovations around operations emerging practices and present Chief of Staff with scenarios, budget implications, and recommendations
Qualifications and Required Experience
To perform this important job successfully, the Director of Operations must be able to fulfill all of the elements of the Job Description to the highest standard, and be able to work well with colleagues in a high energy, collaborative environment with open communications. All employees are expected to contribute to ongoing growth and improvement in their departments via excellent job performance. Additionally, you are expected to speak up if you become aware of deficiencies and needs; and to offer solutions and make suggestions for improvements in your purview areas. Likewise, because each employee and each department is integral to the entire APCH community, we expect that as you focus on your area, you will also consider the big picture and the overall mission of the agency, and communicate with the appropriate individuals if/when you become aware of problems and/or have suggestions for ways and opportunities to make APCH stronger and better. Together, we can continue to take APCH to even higher levels of excellence and service to the community.
5+ distinguished years in senior management positions in nonprofit organizations
MBA or background equivalency
Experience managing facilities and grounds, including IT systems, phone systems, and security monitoring systems
Experience managing transportation fleet and systems (6 vehicles)
Demonstrated knowledge of organizational structure and development, social services programs & services, human resources management, progressive policy creation and implementation, legal compliance, insurance policies, finance and budget management of over $4 million, business systems, IT, and properties and facilities
Track record delivering superior results, commanding respect, being persuasive, and exemplifying competent, ethical leadership
Essential Character Traits for Success at APCH:
Passionate about APCH’s mission with a service mentality and committed to others’ success and well being
Analytical, resourceful, positive problem-solver and future-caster able to process and respond quickly and decisively
Commitment and ability to exercise tact and diplomacy in professional settings
Self-starter, self-disciplined, strong work ethic with positivity, flexibility, self-awareness, awareness of others’ needs, and exemplary inclusion, cooperation and communication with colleagues and others
Technical and Performance Skills/Key Competencies
Oral and Written Communication Skills
Time Management skills
Ability to adhere to strict confidentiality guidelines
Detail Oriented
Organizational Skills
Mac and PC literate
Valid driver’s license with Clear driving record
Ability to multi-task
Ability to speak, write and read Spanish a plus
Attention to detail and accuracy
Initiative and Flexibility
Independent thinker who looks out for agency’s best interest
Advanced knowledge of Microsoft Office (Word, Excel, Outlook)
Physical and Mental Demands
Able to work in chaotic and high noise level environment typical of a youth center
Walking, standing, required on daily basis
Frequent sitting (computer based tasks)
Continual use of vision and focus for computer usage
Use of hands for clerical functions
Lift up to 25 pounds regularly
Some travel (local deliveries, meetings, etc.)
Speech and hearing within normal ranges; speech clarity sufficient for standard face to face and telephone communications
Work Environment
Must be comfortable working in South Central Los Angeles and able to work long days and weekends as necessary
This position operates in multiple settings, including but not limited to a professional office environment, campus and facilities, outdoor work, professional meetings and conferences, driving for appointments, etc. The office setting routinely includes use of standard office equipment such as computers, phones, photocopiers and filing cabinets, Offices share a building with programs and comfort with interaction with constituents of all ages and cultures is essential.
EEO
Background screening required/Skills evaluation in Excel and Written Communications
To apply, please send your resume, cover letter, salary history and references to Human Resources at apchemployment@apch.org.
(E-mail submission only/No phone inquiries)
Responses will be sent only to individuals meeting the requirements of the position.