About Us

The mission of Homebridge is to provide high-quality home care and supportive services that assist the elderly and people with disabilities to live safely and independently in their homes. We are a non-profit organization dedicated to delivering safe and effective home care and to preparing caregivers for successful employment. Since 1994, we have provided more than 9 million hours of home care services to approximately 13,000 people. With operations in San Francisco and San Mateo County and a $28 million budget, we serve over 1200 clients annually and have a staff of 550 employees. Please find more about us on our website – www.homebridgeca.org.

Position Summary

Under the direction of the Chief Program Officer, the Director of Transitional Care Services (DTCS) is responsible for leading Homebridge’s TCS department programs from demonstrably successful pilots to thriving enterprises that position Homebridge as a leading provider of health care in California.

The TCS department is comprised of two primary programs, the Transitional Care Services Program (TCSP) and Homebridge On-Line. TCSP is a 24/7 on-call service that supports inpatient units and emergency departments in discharging patients safely home by providing home escort, home care, and case management services. This program is in its second year of operation and is rapidly growing. Homebridge On-Line is a homecare registry where consumers can search, find and connect with personal caregivers that have been trained and vetted by Homebridge. Additionally, the service includes various levels of coaching and support to consumers navigating the process of hiring the ideal personal caregiver.

The Director is responsible for leading the TCS department in a startup environment with responsibilities ranging from strategic planning, on-call dispatch coordination, marketing of programs and the scaling of resources to meet programmatic expansion and customer needs. The Director creates market specific plans that lead to the growth of contracted institutions, client volume and increased revenue generation, which includes setting service rates and designing fee based services. Additionally, the Director leads best practice enhancement activities that result in excellent quality care, positive client health outcomes, high levels of customer satisfaction and the efficient uses of resources.

Essential Job Functions

Leadership
• Ensures TCS’s growth and implementation advance the mission, vision, and values of Homebridge.
• Responsible for the creation and implementation of the business plan, identifying key markets, potential partners, expansion goals and benchmarks, and the creation and implementation of strategies to achieve business plan objectives.
• Meets with senior institution administrative staff to sell program and negotiate service provision contracts.
• Continually maintains and improves program effectiveness to meet client and customer needs, creating and documenting best practices.
• Develops and supports a team of full time and on-call staff that is focused on meeting the needs of clients and growing the business.
• Acts as the program’s liaison to hospital senior administration and staff and other community partners.
• Stays abreast of healthcare trends, legislative changes and rulings that present obstacles and/or opportunities for department growth.
• Works collaboratively across the agency to create cross-agency buy in, support and resources for the program.

Program Management
• Develops marketing strategies, materials and communications and implements them to increase knowledge, visibility and use of the TCS Department’s program.
• Assumes overall accountability for programmatic success, including ensuring that outcomes and productivity standards are set, measured, met or exceeded.
• Meets contractual service level agreements and ensures program profitability and budget accountability.
• Participates in budgeting by forecasting revenues, expenditures and setting rates for services.
• Oversees continual assessment of the quality and volume of services delivered, reviewing data, developing reports and implementing improvements.
• Creates and implements systems and structures that ensure efficient and effective operations.
• Establishes and regularly reviews policies and procedures with staff, making sure published materials are up-to-date.
• Maintains accurate files and data regarding all program activity and service hours.
• Ensures compliance with all contracts and local, State and Federal laws, rules and regulations.
• Generates and approves all required contract reports.
• Manages the TCSP on-call schedule, including covering at least 1 week of on-call duty (24/7) per month, and ensuring adequate staffing of case managers and caregivers for all shifts.
• Accepts referrals from hospital staff, deploys caregivers, builds follow up homecare schedules and performs case management follow up visits for clients when requested.
• Oversees development of the on-line registry.

Supervision/Team Development
• Scales department staff in anticipation of growth to include more on-call and permanent staff.
• Recruits and trains new staff.
• Coaches, counsels, and develops professional growth opportunities for staff.
• Approves personnel actions within the department including promotions, transfers, and disciplinary actions according to Homebridge and legal requirements.
• Maintains a safe, secure and legal work environment.

Other
• Complies with Welfare & Institutions Code (W&I) section 15630(a) California law (mandated reporter). Ensures employees report known or suspected abuse of dependent adults or elderly, immediately in accordance with W&I section 15630(b).
• Actively participates on the agency’s management team.

Performance and Accountability Expectations

 Ensures 100% of the performance and accountability expectations of staff are met.
 Ensures 100% of service level agreements in contractual agreements are met or exceeded.
 Ensures program remains in budget and that revenue targets are met or exceeded.
 Ensures program quality and growth measures are met or exceeded.

Knowledge, Skills, and Abilities

• Personal qualities of integrity, credibility, and a commitment to and passion for Homebridge’s mission.
• Excellent business development skills, with a focus on start-up/early stage business. Ability to steward and grow a business unit from pilot through maturity, assuming a growing management responsibility as roles and responsibilities change.
• Experience managing programs from a senior leadership level with a strong emphasis of data-driven analysis.
• Demonstrated results in managing through complex systems and proven experience negotiating win-win agreements.
• Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs.
• Strong project management skills with proven experience managing complex, multi-faceted projects resulting in measurable successes and business growth.
• Experience having worked with a high-performance, collaborative, constructive peer group; able to work and think independently as well as part of a team.
• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility and performance.
• Excellent verbal and written communication skills.
• Able to manage day-to- day responsibilities along with urgent, time-sensitive needs.
• Able to work under pressure, to prioritize, problem-solve and meet deadlines.
• Well-organized with excellent planning abilities; able to choose a course of action, define objectives, evaluate outcomes.
• Able to analyze financial reports, establish systems and measure outcomes.
• Proven proficiency in Microsoft Office, Excel and database management software.

Education and Experience

Degree in business/public administration or a related social service field and with practical experience in the non-profit or health care industry. Experience with quality assurance and/or working with complex customer service/customer relationship management models. Experience in overseeing a complex business operation involving scheduling, resource allocation and/or capacity management. Previous experience managing programs or healthcare businesses, especially fee for service programs and related contract agreements, compliance and reporting requirements. Demonstrated experience of increasing responsibility in a health care or social service setting. A minimum of one year in supervising staff. Experience with the elderly, disabled adult and medically-complex communities desirable.

Work Environment

This position is primarily sedentary, working at a desk in a temperature controlled office, in modular office space or an individual office. The noise level in the work environment is usually moderate. Occasional Travel: Must be able to travel on foot, via public transportation or personal vehicle to all parts of Bay Area for performance of job duties. May occasionally be exposed to outside weather conditions while traveling to clients’ homes. Some exposure to physical risk. Exposure to client apartments, rooms, homes and other venues so that services can be provided. May include contact with clients with mental health and/or personal hygiene issues.

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently require to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

How to apply

To Apply send a cover letter and resume to: jobs@homebridgeca.org