From San Francisco to Point Reyes, Sacramento to the San Mateo coast, our hostels provide quality
accommodations and educational programs to some 200,000 people from more than 100 countries every year.
Our hostels make travel more affordable and accessible for everyone, and provide unique lodgings in soughtafter
destinations.
HI hostels are not just enjoyable places to stay — they’re also places to foster a stronger global community.
Our mission is to promote intercultural understanding and environmental stewardship through travel, whether
through the Green Hostels Project, World Travel 101 workshops, or youth programs like Outdoor Hostel
Adventures, Cultural Kitchen, and the Community Walls mural project.
HI-San Francisco Fisherman’s Wharf is a 172-bed hostel which hosts approximately 20,000 overnight guests
each year. The Front Desk Manager is responsible for day-to-day front desk activities, ensuring excellent
customer service to HI San Francisco Fisherman’s Wharf guests. This position is responsible for providing a
welcoming atmosphere and ensuring guest and public contact at the front desk runs smoothly and efficiently
and in accordance with hostel policy.

RESPONISBILITIES
 Ensure safety and security of guests and their belongings
 Maintain high standards of customer service and accuracy
 Work with guests on a daily basis, professionally handling guest issues
 All day-to-day operations related to front desk (and entire facility on weekends)
 Staff hiring, training, scheduling and discipline
 Manage front office expenses in accordance with occupancy and budget
 Inventory control and monthly reconciliation reports
 Supervise reception staff to ensure all tasks are completed accurately and on time
 Must develop a high degree of proficiency with our property management software
 Check and maintain accuracy of reservations, check-ins, and documentation
 Perform daily audit accounting, cash reconciliation , and bank deposits on weekends as needed
 On-call to Front Desk staff after hours
 General reservations oversight for all booking sources
 Enter group reservations and interface with our Group Sales department
 Work with Housekeeping Supervisor to ensure smooth hostel operations
 Collaborate with the Community Engagement Coordinator to initiate and promote activities and events
 Maintain front desk organization, training materials, and manuals
 Regularly work weekends with flexibility to work evenings, nights and holidays as needed
 Other duties as assigned by the General Manager and Assistant General Manager

PREFERRED SKILLS/EXPERIENCE
 High degree of responsibility and motivation
 Excellent people skills and judgment
 Exceptional organizational skills and ability to manage multiple tasks/projects simultaneously
 Familiarity with hospitality check-in and reservations systems/methods
 Two years front desk work at a hostel or related property
 Previous supervisory or leadership experience
 Problem solving and conflict resolution skills
 Ability to act effectively in a crisis
 Strong written and oral communication skills
 Strong cash handling skills
 Computer literacy and familiarity with office applications (MS Word, Excel)
 Foreign language and travel experience a huge plus
 Patience and a sense of humor
REPORTS TO: Assistant General Manager

HOURS
This is a full-time, exempt, salaried position which requires work schedule flexibility with weekends and
holidays, as well as on-call availability.

BENEFITS
An employer-paid benefits package is provided, including health, dental, vision, life/disability insurance, an
employee assistance program and a health advocacy program, as well as holiday, vacation and sick pay.
Employees receive free HI membership and free overnights at HI-USA hostels.

TO APPLY
Please address the following questions in your cover letter and email your resume detailing your interest in this
hostel management position by May 23, 2016 to Terika Tischer at terika.tischer@hiusa.org. No phone calls
please. Resumes without a cover letter including the answers to the following questions will not be
considered. No attachments please.

* Have you stayed in a hostel before?
* When are you available to start?
* Are there days/times you are unavailable to work?
* Do you have vacation plans or need time off in the next six months?