DESCRIPTION
About Family Promise ®
Family Promise of Northern New Castle County (FPNNCC) prevents and ends homelessness for families by engaging faith-based congregations, volunteers and donors. We are a housing-first model with wrap-around services continuing for the families after they move into housing. Our niche is to keep families together. Within the next six months, FPNNCC is doubling its shelter capacity for families with children. This Case Manager will be essential to the effectiveness of FPNNCC operations.

Case Manager (CM) Job Objective
This organized, compassionate, and motivated person will quickly transition families from homelessness to permanent housing, following a rapid-rehousing, housing-first approach. The CM will also assist families in obtaining outcomes such as securing employment, increasing earning potential, securing/maintaining housing, and securing a trade/certificate.

Responsibilities:
· Lead the intake process for all potential families: conduct intake interviews including talking with referral source(s)/partners; conduct orientation for new families moving into FPNNCC hospitality shelter programs.
· Communicate with the Family Promise Director of Community Engagement to ensure hosting congregations have necessary family information (work schedule, food allergies, etc.).
· Assist with job applications and interview preparation; budgeting/financial coaching; getting families connected to necessary resources (daycare, counseling, educational programs, etc.);
· Find housing for families by liaising with landlords and getting families ready as needed: debt repair, ensuring families can get utilities turned on in their name, will have furniture, etc.
· Work with other Case Managers to deliver resources, referrals and workshops as needed related to employment, financial literacy and budgeting, housing plans, and educational planning.
· Develop relationships with partner organizations and maintain database of resource for families.
· Serve as an advocate for families with community service agencies.
· Provide crisis support to families and volunteers as needed.
· Conduct weekly individual meetings with network families (minimum) and monthly meetings with graduates. Conduct home visits and communicate in a way that is mutually convenient.
· Caseload includes 10 families in network and est. 40-50 graduate families at any given time.
· Additional responsibilities as needed. Family Promise provides community-based rapid rehousing and shelter diversion programs.

Administrative Responsibilities:
· Work with /supervise volunteer family mentors and interns as needed.
· Document all case management activities.
· Track services provided (furniture, bus passes, financial assistance, gas cards, etc.).
On call, provide coverage for nights/weekends (approximately 1week/month).
· Responsible for collecting and managing data, accurately and efficiently.
· Keep case file records for every family, meeting program, funder and family needs.

Additional Responsibilities:
Schedule is expected to include one evening shift/week and one weekend day at least once/month (or a similar combination). Job requires flexible scheduling and will involve weekend/ nights to meet with families.
Must have valid driver’s license and willingness to use personal vehicle to transport guests if necessary (reimbursed for mileage).
Assist with ensuring cleanliness and safety of the Day Center, meeting the guest needs.
Some lifting of materials/donations and help moving families into their own apartments.
Assistance at fundraisers and special events as needed.

Education, Experience and Skills
· The successful candidate is enthusiastic and can display good judgment, take initiative, and help families achieve outcomes. Must have a can-do, figure-it-out attitude.
Four-year degree (BSW, psychology, or related degree) desired.
· Minimum 3 years’ experience in direct service related to employment placement, housing/shelter, and/or family services preferred.
· Expected case management skills include trauma-informed care, rapid-rehousing, housing-first and a strength-based approach.
Must be detail oriented, execute projects in a fast-paced, often pressured environment; able to prioritize, self-manage, work independently and use good judgment at all times.
· Must possess a positive attitude, modeling this for families we serve.
Must be proficient in computer programs and demonstrated record of tracking outcomes, recording case notes.
Comfortable working with various constituents: guests we serve, faith community volunteers, corporate and foundation partners, etc.

Work Environment & Managing Success:
· The Case Manager reports to the Director of Case Management.
· Occasional lifting of materials up to 25 pounds is necessary.
· Family Promise is comprised of a small staff and a large pool of volunteers.
· This position’s success is measured by the outcomes of the families: rate to permanent housing (80%), retaining housing (80%), length of time in shelter (less than 45 days), and maintaining a caseload of about 40 families.

HOW TO APPLY
info@familypromisede.org