DESCRIPTION
The East Oakland Community Project (EOCP) is looking for a proactive and detailed oriented professional with prior experience in operations management. The Housing Manager is responsible for the overall operations management of EOCP’s Matilda Cleveland and Families in Transition (FIT) sites for homeless families who are striving to obtain permanent housing and self-sufficiency. The Matilda Cleveland site consists of 14 units of transitional housing while the FIT scattered sites include nine (9) residences located throughout the Oakland area. This position provides property management, supervision of residents, adherence of EOCP policies and procedures as well as the program’s structure. Founded in 1990, EOCP is a dynamic and growing organization that provides safety net and rapid re-housing services to a diverse base of homeless individuals in Alameda County, including single adults, families, young adults, seniors and people living with HIV/AIDS.
ESSENTIAL DUTIES AND RESPONSIBILITIES
PROPERTY MANAGEMENT
Coordinate with the Family Front Door (Coordinated Entry for Families) and ensure that vacant units are filled in a timely manner. Take the lead in completing enrollment process for clients transitioning to Matilda Cleveland and the Families in Transition program. Conduct criminal background checks on potential residents to ensure that appropriate clients are enrolling into programs
Conduct regular inspections of the units/residences to monitor upkeep, safety and security of units/residences
Coordinate maintenance and repair activities with EOCP Facilities Manager
Coordinate food services with EOCP Food Services Manager
Ensure that adequate health and safety standards for the facility are maintained at all times including compliance with Department of Public Health and Oakland Fire Department’s regulations
Initiate paperwork for legal proceedings, working within the EOCP system and with EOCP legal counsel, as needed
Maintain assets inventory of all properties/units including furnishings, furniture and equipment
Ensure vacant units/residences are ready for occupancy in a timely manner.
GENERAL OPERATIONS
Coordinate program entry and exits from MCTHP units and FIT housing sites (moving-in/out, orientations, eviction processing, etc)
Review and update applicant waiting list for the Matilda Cleveland and FIT projects
Must be knowledgeable of the Matilda Cleveland and FIT program guidelines to ensure consistency of approach in holding clients accountable for housing-related activities
Work with EOCP financial staff to coordinate rent collection and record keeping, including income verification, payment records, savings accounts, etc.
Maintain record of work and resident activities for position to ensure accurate reporting of statistics to transitional housing funding sources
Maintain system of monitoring resident daily entrance and exit from MCTHP site
Attend and participate in all required staff meetings, weekly supervision meetings and in-service trainings and Case Review Meetings as needed
Coordinate with other staff to ensure adequate facility coverage. Oversee scheduling for weekend staff
Coordinate with other staff to identify facility and program issues and exercise problem-solving skills to resolve them.
TENANCY MANAGEMENT
Provide general orientation to new residents including physical layout of site, assignment of chore duty, review of housing guidelines and penalties for non-compliance
Safeguard confidential information gained as a result of the position
Comply with EOCP policy regarding reporting incidents of child abuse, verbal and physical assault, suicide and homicide to the proper authorities
Monitor resident chores\
Write incident reports, warnings and write-ups for program violations
Maintain accurate and organized tenant files for every resident
Respond to resident concerns, complaints and inquiries in a timely fashion
Work cooperatively with the Resident Council, if established
Perform other duties, as assigned.
QUALIFICATIONS
EDUCATION AND EXPERIENCE
High School diploma or GED required. Bachelor of Arts degree preferred;
Basic knowledge of all aspects of property management as it relates to transitional housing. This includes demonstrated competence in the following areas: Understanding California and U.S. Department of Housing and Urban Development housing and programmatic regulations. Interviewing/screening of potential applicants. 3. Enforcing rental agreements/leases. Monitoring resident adherence to program guidelines. Maintaining good landlord/tenant relationships
2-5 years experience working in a transitional housing environment with low income families
Excellent organizational and time management skills
Demonstrated ability to maintain detailed records and statistic
Ability to work effectively with a team of other professionals and coordinate services/activities with each member, as needed
Demonstrated ability to maintain a calm demeanor and communicate effectively with residents (verbal and written)
Ability to use conflict-resolution skills to de-escalate volatile situations with residents
LANGUAGE SKILLS
Ability to speak clear, concise English
Spanish or sign language as a second language is preferred
MATHEMATICAL SKILLS
Strong basic math skills required at least at the high school level
Must be able to perform mathematical calculations with a high degree of accuracy
REASONING ABILITY
Must be able to exercise good judgment while monitoring residents’ adherence to program guidelines
Must exhibit good critical thinking skills to be used to solve problems
COMPUTER SKILLS
Proficiency in using computer software to carry out tasks. Knowledge of Word, Excel, database programs, the internet, e-mail is preferred
CERTIFICATES, LICENSES, REGISTRATIONS
Must have current CPR and Basic First Aid certificates
PHYSICAL REQUIREMENTS
Must be able to dress neatly, in a professional manner for work
This position requires an annual tuberculosis test
Must be able to work under stressful conditions
Ability to lift at least 25 lbs
WORK ENVIRONMENT: The position requires an ability to work in a diverse and stressful environment with families that have multiple issues. Work schedules are flexible according to facility and client needs and can include night and weekend hours.
HOW TO APPLY
natalial@eocp.net
Please send cover letter and resume.