Position Overview
The Latin America Programs Officer, based in San Francisco, plays a key role in advancing FSD’s grassroots development efforts throughout Latin America. As a leading member of the international programs department, the LAPO reports directly to FSD’s Executive Director and is responsible for managing the design, administration, oversight, and evaluation of programs in Latin America and for partnerships and training globally.

This position requires fluency in professional spoken and written Spanish. Individuals without fluent Spanish language skills should not apply.

Major Duties and Responsibilities

Site Team Management – Latin America (40%)

Oversee the recruitment, selection, and training of FSD’s Field Staff in Latin America
Supervise Latin American Field Staff by providing feedback, support, and guidance. Conduct regular performance evaluations of Program Directors
Support the Program Directors in their supervision and management of International Programs Coordinators
Perform site visits for program development
Support Site Teams in planning, preparation, implementation and evaluation of participant program
Provide input on FSD budgeting preparations and processes
Work with site teams to develop site plans and budgets
Support Site Teams in administering Site Budgets
Ensure adequate risk management for participant programs, including Site Team safety training and evaluation of safety protocols
Oversee and strengthen opportunities to support partner organizations efforts and participant programs (intern placements, Giving Circles, Global Service Trips (GST), Funding, Alternative Income Generation)
Act as liaison when appropriate between with Site Teams and external partners as necessary for program development with groups and individual participants
Coordinate the planning and administration of Global Serve Trips (GSTs) to FSD’s Latin American sites

Strategic Partnership Management (30%)

Partner cultivation

Provide input to marketing collateral, support collateral collection process with Site Teams
Attend events, conferences, etc., to cultivate new partnerships with universities and corporations
Support the Executive Director with the development of new partnerships – follow-up with leads and new opportunities

Partner relationship management

Maintain relationships with existing university partner – including university partner calendar oversight and timely submission of key deliverables
Liaise with university partners during program planning to develop calendars, pre-departure activities and customized curricula. Provide ongoing support during programs
Support logistical, contracting process, affiliation agreement development and invoicing processes
Work with strategic partners to plan participant programs, according to specific needs of strategic partners
Work with Outreach and Communications Manager and site teams to develop and manage a process that allows for clear communication and tracking of different university partner deadlines, processes, and deliverables
Giving Circle Donor Management: developing curricula and calendars, identifying speakers, processing donations, liaison between the donor circle and the IPT, disseminate project updates to donors
Cultivate and maintain partnerships for participant scholarships

Training and Program Development (20%)

Training and Curriculum Development

Develop curriculum for participants and site staff to ensure the quality of the participant program and enhance effectiveness and value of participants to community partners
Facilitate pre-departure and post-return trainings and reflections for university and corporate participants
Work with site teams to identify, design and implement capacity-building trainings to strengthen our community partners’ work with the community and improve their effectiveness
Provide training design support to other San Francisco staff and Site Teams

Program development

Work with site teams and partners to design other programs that can strengthen community partners such as new tools, learning and exchange meetings, and connecting them with resources and other leaders both locally, nationally, and internationally
Contribute to the programmatic design of projects for funding proposals

Other (10%)

Handle the Duty Officer phone and response during designated shifts
Provide support and guidance to Communications and Outreach Manager for pre-departure phase of participant programs, address site specific inquiries with participants as needed, support Site Teams in deciding on placements for universities and students
Communicate necessary website updates to Marketing Teams
Support the communications team in collecting timely updates from the field
Oversee and mentor International Programs interns in San Francisco
Manage English-Spanish and Spanish-English translation needs

Expected Outcomes

Improve quality of existing programs and develop new programs that fulfill FSD’s mission
Support Field Staff in coordinating with FSD’s community partners to develop and administer effective, participatory, and asset-based community development projects
Ensure Field Staff members feel supported and fulfilled and are able to carry out their responsibilities
Produce high-quality, relevant FSD materials based on program needs
Speed the delivery of more media from the field to the communications team in San Francisco
Increase the frequency and quality of the capacity building and training activities taking place at our international sites, and support the Site Teams in carrying out these activities
Deliver regular qualitative and quantitative program assessments and reports to the ED

Supervision and Guidance
The Latin America Program Officer, Partnerships and Training functions under the direct supervision of the Executive Director and in coordination with other SF staff and FSD site teams abroad. The LAPO performs many of the designated job functions independently. Performance evaluation is based upon successfully meeting the objectives set out in this description.

Desired Qualifications

University degree required, preferably Masters Degree, in International Development, International Affairs, Social Business, or related field
Fluency in Spanish and English
At least 3 years’ experience working in international development
Experience working and traveling in Latin America
Good working knowledge of sustainable development practices, Latin American culture/history/current events, awareness of global sociopolitical and economic issues, including a focus on post-colonial societies, experience working in community development as an outsider, and a heightened sensitivity to the dynamics of said situation
Demonstrated experience designing and facilitating training in cross-cultural settings
Experience designing, managing, and controlling quality of training systems in a low-resource, international environment
Demonstrated ability to develop and manage strategic partnerships
Demonstrated ability to work as part of a cross-cultural teams
Excellent customer service/sales skills
Knowledge of Microsoft office suite and Google Apps is required, experience with Salesforce is a plus
Ability to represent FSD effectively with the public, applicants, and clients
Excellent oral and written communication with strong editing skills
Excellent time and project management skills, organizational and administrative skills; ability to multitask and attention to detail
Motivation and commitment to work independently and collaboratively with dynamic team
High accountability and transparency ethics; ability to work well under pressure
Strong analysis and reporting abilities
Ability to travel nationally and internationally 15% of time

How to apply

To apply, send a resume and cover letter to jobs@fsdinternational.org. Applications for positions in Latin America should be submitted in Spanish. In the subject line of your email, please indicate the title of the position that interests you.