POSITION OVERVIEW
The Office Coordinator has excellent communication and customer service skills, strong organizational and planning skills and maintains a positive, proactive attitude. The Office Coordinator is a friendly, efficient professional who contributes to customer service and operational efforts for Cascade Bicycle Club, a 501(c)(3) nonprofit and Washington Bikes, a (501)(c)(4) nonprofit affiliated with Cascade. The position is the “Swiss Army Knife” that keeps the club moving and shaking.

CORE RESPONSIBILITIES
Customer Service 70%
Answer and manage informational phone line and email inbox. Direct inquires as appropriate.
Serve as receptionist and greeter for Club.
Provide customer support in Club databases, CRM and event registration.
Work with the tech team to resolve issues and enhance the customer’s experience on cascade.org and wabikes.org.
Coordinate distribution of Seattle bike maps and Washington Bicycle Law pocket reference.
Effectively communicate with and support staff requests.

Office/Facilities 30%
Manage daily incoming and outgoing mail.
Coordinate package pickups, shipment and deliveries.
Effectively communicate with supervisor to maintain facilities and office security.
Manage meeting room, laptop, projector and company vans schedules and usage records.
Responsible for ordering and organizing office supplies, snacks and other office equipment and materials.
Assist with ordering food for board and staff functions as well as aid in handling post-event leftovers.
Regulate office cleaning as needed and coordinate storing of materials within our space.
Act as point of contact for staff on issues around building systems, repair personnel working on site, office cleaning and office equipment.
Coordinate with staff to ensure a clean and organized workspace is maintained and regulated.
Other duties as assigned.

TRAITS NEEDED FOR SUCCESS IN THIS ROLE
Friendly, approachable demeanor
Positive, can-do attitude
Resourceful and results-driven
Positive sense of urgency
Empathetic and flexible

MINIMUM QUALIFICATIONS
1-2 years of applicable experience
Strong organizational and planning skills
Effective multi-tasking skills
Experience managing multiple calendars
Ability to efficiently manage multiple priorities
Reliability and excellent time management skills
Computer/technology skills in Google Drive applications, including Docs, Sheets and Slides

DESIRED QUALIFICATIONS
Knowledge or experience with Salesforce or other CRM tools
Experience with event registration
Facilities management for medium-sized office

SALARY RANGE
$40,000-$45,000 annually
This is a full-time, non-exempt position
Anticipated work schedule: Monday – Friday, 9 a.m. – 5 p.m.

Due to the large-scale nature of events and their importance to the fiscal well being of Cascade and Washington Bikes, staff members are required to work several events a year, a mix of mandatory all-hands events and choice events. This position may also require some evening and weekend work.

DEPARTMENT OVERVIEW
The Office Coordinator reports to the Senior Director of Finance & Operations and is part of the Finance & Operations Department. The position manages concurrent responsibilities in customer service and office and facilities coordination. The Office Coordinator is the leader in Cascade and Washington Bikes knowledge and the go-to person for staff, members and visitors. The position supports all departments and programs in service of the missions for both organizations.

BENEFITS
Why should you work for Cascade?
Employer sponsored health, dental, vision and life insurance coverage
Matching contributions to a 401(k) account
Beautiful office on the shores of Lake Washington with easy access to the Burke-Gilman Trail
Cash incentive for commuting by bike
Office-wide winter recess between December 25 and January 1
Free entry and guest pass on most Cascade events
Fun and passionate co-workers
Meaningful work making the state a better place for bicycling

TO APPLY
Submit a cover letter, resume and three professional references all in a single PDF document to resume@cascadebicycleclub.org. Please mention how you heard about this position. Position is open until filled.