Responsibilities:
 Welcome, register, orient and supervise guests, and provide group orientations in a friendly and
positive manner.
 Take individual and group reservations by telephone, e-mail, and an online system in an
accurate and efficient manner.
 Check guest in and out, give tours of the hostel, and assist with any issues or arrangements that
guests may need help with, keeping in mind any language barriers.
 Maintain security and safety of the hostel, hostel property, guests, guests’ property, and fellow
employees.
 Provide information about HI-USA, the mission, memberships, the hostel, and the local area to
guests and visitors in person, over the telephone, and e-mail.
 Promote the mission of HI-USA: “To help all, especially the young, gain a greater understanding
of the world and its people, through hostelling.”
 Represent and promote HI-USA and the hostel in a positive manner to guests, callers, and local
officials.
 Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of
overnight fees, sale of goods, and rentals.
 Perform laundry, cleaning, bookkeeping, food preparation, and other duties and tasks as
needed.
 Provide overnight, on-call assistance in case of emergencies.
 Other duties or projects as assigned to ensure the efficient operation of the hostel.

Requirements:
 High school diploma or GED
 Customer service experience preferred
 Experience handling cash and recording sales transactions preferred
 Must enjoy working with the public and be able to professionally handle any conflicts, guest
issues, or emergencies that may arise.
 Excellent oral communication and organizational skills
 Demonstrated ability to work effectively without immediate supervision
 Ability to multi-task efficiently
 Hostelling experience preferred
 Must be willing to work evenings, weekends, and holidays as schedule requires
 Computer literacy and familiarity with WINXP, MS Word, Excel, and Outlook preferred
 First Aid and CPR certification preferred; training can be provided
 2nd language a plus
HOURS
Full-time and Part-time positions available. Shifts vary and can range from 7am-3:30pm; 3pm-11:30pm; and
11:30pm-7:30am. Work schedules are not guaranteed — candidates must be able to work additional shifts
(i.e., evenings, weekends, holidays, etc.) as needed.

TO APPLY
Please answer the following questions in a brief cover letter and forward with your resume to
gm.richmond@hiusa.org referencing Guest Services Associate in the subject line of your email. No phone
calls please. Applications without Resume, Cover Letter and Additional Questions will not be considered.
• Have you stayed in a hostel before?
• Are your available for Full-time or Part-time work? What hours/shifts are you available to work?
• Do you have vacation plans or need time off in the next six months?
• What customer service or hospitality experience have you had?