Compensation: CIVIC offers a competitive salary and generous benefits package, commensurate with experience and within the parameters of CIVIC’s compensation scale.
Location: Los Angeles, California or San Francisco Bay Area. The position can be performed remotely from the San Francisco Bay Area or out of our office in Los Angeles. Some evening and weekend hours as needed.
About the Organization
Today, there are approximately 42,000 human beings locked up in a hodgepodge of for-profit prisons and municipal jails as part of the U.S. immigration detention system. While 46% of migrants are transferred at least twice away from family and friends, 84% lack attorneys. Many are denied adequate medical care, and human rights abuses have contributed to over 160 reported deaths.
CIVIC’s highly dedicated team works to end U.S. immigration detention by monitoring human rights abuses, elevating stories, building community-based alternatives to detention, and advocating for system change. The heart of our work is community-based volunteers who visit people in detention, building relationships that have the power to change lives and systems. Currently, CIVIC supports a network of over 1400 volunteers visiting at 43 immigration detention facilities through CIVIC-affiliated visitation programs. CIVIC is an award-winning non-profit whose founders have been recognized for their vision and leadership by Ashoka, Echoing Green, and the Rockwood Leadership Institute. Learn more at www.endisolation.org.
About the Position
This is an exciting, full-time opportunity to help shape the nation’s largest immigration detention hotline and work toward a country without immigration detention. This position also provides direct service to people in immigration detention and their families. The primary focus of this position in program development and management. It also involves a substantial amount of administrative work. Although the job can be performed from CIVIC’s Los Angeles office or from one’s home, we are looking for he National Hotline Coordinator to live either in Los Angeles, California, or in the San Francisco Bay Area.
Essential Duties & Responsibilities:
Recruit new volunteers to respond to calls from people in immigration detention
Manage and support 20-40 volunteers on a daily basis
Train these volunteers on CIVIC’s national online monitoring system
Serve as primary contact for hotline volunteers with evening shifts to ensure quality of services
Participate in hotline rotation as primary and/or back-up staff
Ensure the quality of data captured from phone calls through regular quantitative and qualitative assessments of monitoring system
Work with CIVIC’s Tech team to troubleshoot issues and to track hotline calls received/answered on monthly basis
Collaborate with CIVIC affiliated visitation programs and representatives of coalition allies
Work with national and local media when appropriate
Provide office and administrative support, such as data entry, filing, office organization, booking meetings for executive directors, etc.
Coordinate with CIVIC staff and Advocacy Team to ensure issues being raised by people calling the hotline are properly addressed
Desired Qualifications:
Minimum of two years experience providing services to people in immigration detention, victims of crime, or working with an underserved population or an equivalent combination of education and work experience.
This position requires a person with a high attention to detail who enjoys task-oriented work.
Must have the ability to utilize database tools and gather evaluation statistics.
Demonstrated experience training, supervising and managing volunteers, a portfolio of clients, fellows, or nonprofit members, preferably at the national level.
Experience managing a hotline and/or building community among a team of volunteers.
Understanding and demonstrated experience in cross-racial/cross-ethnic alliance building.
Ability to perform job duties with a high degree of initiative and professionalism; demonstrated sound judgment and outstanding communication skills.
A sense of humor, flexible nature, and willingness to be a bit of a jack or jill of all trades at times.
Past experience working in a decentralized start-up nonprofit is a plus.
Experience serving as an executive assistant in a fast-moving organization is a plus.
Fluency in Spanish or another language is a highly desirable.
To Apply
Please email a cover letter and resume to CFialho@endisolation.org with “National Hotline Application” in the subject line. Applications will be reviewed on a rolling basis and accepted until the position is filled.