Organization Overview:

Community Housing Partnership’s mission is to help homeless people secure housing and become self-sufficient. Community Housing Partnership is an outcome focused nonprofit that fulfills its mission by developing and managing high quality permanent housing and providing services to homeless individuals, seniors and families to help them rebuild their lives and break the cycle of homelessness. Community Housing Partnership is financially stable with an annual operating budget of approximately $25 million. The organization has an outstanding staff of over 280 people, over half of whom were once homeless.

During the past four years, Community Housing Partnership reorganized its operations to better manage its growth and to refocus its services on long term impacts and outcomes. CHP is currently undertaking a repositioning of its programs and services to align with a newly developed “theory of change” model that will be implemented over the next four to six years, with the support of a committed foundation. The agency is moving towards a data driven culture and will be introducing/developing a performance management system for both staff performance and outcome achievement. For more information, visit www.chp-sf.org.

Position Overview:

The Property Manager manages the daily operations of the Ellis Street Apartments which provides 100 units of permanent affordable supportive housing. The Property Manager is supervised by and reports directly to a Property Supervisor and oversees and supervises the janitorial staff and assistant property manager.

The Property Manager’s top priority is to establish and maintain a productive and professional relationship with the tenants, resulting in a safe, clean and empowering place for tenants to live. The Property Manager maintains an environment of respect and service, while ensuring that tenants abide by the house rules and lease terms. The Property Manager is responsible for monitoring the physical integrity of the building and working with maintenance staff to address any deficiencies. The Property Manager works in close coordination with tenant services to ensure the needs of the tenants in the building are being adequately addressed. In addition to regularly scheduled hours, the Property Manager will have on-call responsibilities during non-scheduled hours to respond to building and/or tenant emergencies, as well as rotating emergency response duties for other Community Housing Partnership properties.

Responsibilities:

Responsible for overall property management functions.
Serves as the primary contact person between the access source and referrals (San Francisco Housing Authority) to ensure adequate qualified applicants are available for the buildings vacancies.
Follow all rules and procedures outlined in the CHP Property Management Operations Manual, CHP Employee Handbook, Building Emergency Procedures and Building House Rules. Follow new and revised procedures as developed and distributed.
Participates as a member of the leasing or occupancy team, attends case conference meetings, screenings, coordination meetings, and orientations, and reduces barriers to housing retention.
Supervise on-site property management staff and ensure that professional services are being provided at the site.
Perform or arrange for a Certified Housing Inspector to conduct Housing Quality Inspections (HQI’s) prior to move-in and annually, assist in negotiation of rents, collect and keep on file income certifications, rent worksheets, calculation of subsidies, and lease approval for participants lease contracts. Provide notices of contract renewals and rental adjustments in accordance with program policies and procedures. Maintenance of leasing files.
Maintain contact with participants, monitor progress, report and refer to the services team members as necessary after housing is secured.
Meet regularly with the services team (internal or external) for coordination purposes, but not limited to strategizing lease enforcement, rent collection, or fulfillment of the contract requirements.
Provide assistance and expertise to property management or service staff for conflict resolution and problem solving, as appropriate.
Preparation of monthly, quarterly, and annual reports which include, but are not limited to the following data: rent, subsidy and participants amounts, occupancy rate, participant demographic information and program eligibility and socio-economic data for monitoring purposes.
Preparation of monthly rent check calculation report and maintenance of monthly subsidy balance tracking reports. Manages requests for payment of rental subsidy from funding agencies to ensure timely rent payments.
Works collaboratively with Property Supervisor, Occupancy and Compliance Manager, Facilities Director, and the Director of Property Management to ensure the buildings fully occupied and in compliance with various local, state and federal programs.
Attends departmental and agency meetings to review and report on tenant and building issues of occupancy and compliance.
Additional duties as assigned.

Abilities and Attributes:

Mathematical Skills:
Ability to understand both simple and complex mathematical concepts and be able to accurately apply this understanding in the performance of the job. Examples of these concepts include addition, subtraction, multiplication, division, fractions, percentages and ratios.
Ability to work with numbers, including financial spreadsheets.
Ability to handle daily responsibilities, crisis situations, multiple tasks and projects with minimal supervision.
Knowledge of and experience with supervising individuals with little or no property management experience.
Ability to interpret technical instructions and apply these instructions through the accomplishment of job duties.
Be a strong advocate to tenants; respect the ideas and intelligence of tenants and strong commitment to supporting families to succeed in an innovative and service enriched environment, to reorient their lives, nurture their leadership skills, and enable them to make a difference in their community.
Demonstrated dependability, maturity, and initiative.
Excellent decision making and interpersonal skills. Must be able to maintain program/guest/agency confidentiality, and treat each individual with dignity and respect.
Ability to set and observe appropriate personal limits and boundaries.
Flexibility to deal effectively with a variety of people, situations, problems and changes. Ability to handle shifting and multiple priorities in a fast paced, growth environment.

Qualifications:

Professional experience in working with seniors and families in a group, institution, or programmatic setting.
Minimum three years’ of experience working in the housing (affordable or supportive) field with astrong knowledge of the San Francisco housing market and geography.
Preferred experience as a supervisor of multi-family housing or five years’ experience as a manager of multi-family housing.
Experience operating buildings with multiple funding sources, restrictions, qualification and certification requirements a plus. Specifically, Tax-Credit and Public Housing Authority experience.
Knowledge of federal, state and local fair housing laws.
Proficiency with Microsoft Office related programs—specifically Word, Excel and Outlook.

Required Education, Credentials & Licensure:

High school diploma required.
Professional certification in property or affordable housing management (Tax Credit Certification) preferred or within 6 months of hire.
Valid and current California Driver’s License.
Valid phone number required.

Position Details:

Location: Ellis Street Apartments, San Francisco, CA
Full-Time / Exempt status
Work Hours: 9am-5pm, Monday through Friday. Some evening and weekend hours required.

On – call rotation for after hour emergencies.

Reports to: Senior Property Supervisor

Compensation & Benefits:

Salary commensurate with experience. CHP provides an excellent benefits package including 100% employer paid employee health, dental, vision, life & disability insurance; commuter benefits, 403(b) investment opportunity; Employee Assistance Program, paid training, paid vacation, 13 paid holidays and sick time.

Application Process:

How to apply

To apply for this position, please submit a cover letter and resume to: jobs@chp-sf.org. Please reference “Property Manager – Ellis Street Apartments” in the subject line. Resumes without a cover letter will not be considered. Due to the number of applications we receive, we are only able to respond to candidates selected for interviews.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Community Housing Partnership is an Equal Opportunity Employer without regard to formerly homeless people, race, color, creed, gender, religion, marital status, registered domestic partner status, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Community Housing Partnership hiring policies require a background check for all applicants working directly with at-risk populations.