The primary function of the Resident Services Manager (RSM) at Island Walk and West Wood Oaks is to facilitate the development of a robust and engaged “network” of residents, staff, partners, and community members to collectively create a strong, vibrant community. The RSM’s role is to build the capacity of “network” members, increase resident-led activities, coordinate collective problem solving and coordinate services to residents (when necessary) designed to promote CPDC program and partner resources to the community and the residents. The RSM provides residents with information about and supportive access to local services and resources that can assist residents in achieving their objectives. The RSM is responsible for supervising program staff, contractors, volunteer members and interns, managing a budget, planning events, and performing a variety of other tasks. Unique to the position at Island Walk and West Wood Oaks, the RSM will also be responsible for ensuring compliance with a large grant award that provides funding of the After School Program at Island Walk. The individual in this role works under general supervision. A certain degree of creativity and latitude is required. This position reports to the Regional Resident Services Manager.

Essential Job Functions

Develop positive, professional, working relationships with the property’s residents, the property management staff, partner organizations and contractors
Help residents facilitate social activities and community organizing activities
Enter all documentation in CPDC’s Efforts to Outcome Database (ETO)
Disseminate information about resident services to residents
Select, develop, and maintain referral partnerships with local partner resources, manage enrollment and performance data
Establish communication policies and procedures with asset and property management
Develop resident services work plan and budget with Regional Resident Services Manager
Review reporting data to evaluate resident services and decide whether to change programs and/or services periodically
Monitor progress towards grant outcomes, submit quarterly grant-related reports and participate in funder meetings
Work with the Director of Development on grant proposal submissions and ideas
Coordinate with property management to ensure that families are successful tenants

Required Skills and Knowledge:

Able to communicate effectively in person and in writing with a wide range of people.
Genuinely likes and gets along with a wide range of people
Makes effective use of computers
Effective phone manner
Understands how to build the capacity of people to work together for the good of the community
Sensitivity to racial, ethnic and class differences as well as other differences among people with whom he or she will work
Positive attitude about the potential of all sorts of people
Ability to resolve conflict with staff or between residents and mediate resolution
Understands and respects professional and personal boundaries
Ability to communicate organizational values and practices to team members and incorporate them into service efforts
A willingness to engage in direct-action and take yourself out of your comfort zone
Demonstrated ability to analyze issues and think strategically
Demonstrated ability to organize and prioritize work and manage multiple tasks in both an independent and collaborative team setting
Demonstrated ability to effectively and efficiently facilitate meetings
Demonstrated ability to adapt to different environments
A willingness to occasionally work inconsistent hours, including weekends and evenings when necessary

Minimum Qualifications

Bachelor’s degree in the field of human services, plus a minimum of two years of experience working with people of low income; or a minimum of three years of documented, successful experience in community development or community organizing activities
A working knowledge of the local social service system or the ability to quickly develop such knowledge
Ability to identify, assess, select, develop and maintain community service referral partnerships that assist residents in achieving their goals
Excellent interpersonal, verbal, and written communication skills
Competent computer and technology skills.

How to apply

CPDC offers competitive salary, medical, dental, life, STD, LTD, 403(b), flexible spending accounts, EAP, and paid time off. Only resumes including salary requirements will be considered. Send cover letter, resume and salary requirements to hr1@cpdc.org. Please include the job title Resident Services Manager in the subject line of your email. CPDC is an Equal Opportunity Employer. No phone calls, please.