Hamilton Family Center’s (HFC) mission is to end family homelessness in San Francisco. Established in 1985, HFC is nationally recognized as a leader in homelessness prevention, rapid re-housing, emergency and transitional shelter, educational and recreational programming for children, rental assistance, and home-based support services. For more information, please visit www.hamiltonfamilycenter.org.
Program Overview Hamilton Family Center’s Transitional Housing Program (THP) is a twelve to eighteen-month program providing 20 families with housing and supportive services designed to enable them to return to stable, independent housing and economic self-sufficiency. The program provides case management, employment readiness activities, job retention support, intensive housing search support and substance abuse recovery support. The Residential Counselor is primarily responsible for providing a safe and healthful environment and welcoming atmosphere.
Position Summary The Residential Counselor is primarily responsible for providing a safe and healthful environment, and welcoming atmosphere for program participants.
Primary Duties and Responsibilities
Maintain shift coverage and primary supervision and support of clients.
Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures in accordance with San Francisco’s Shelter Grievance Policy.
Model and facilitate appropriate behavior for clients in terms of daily living skills, self-care, personal interaction, social relationships, and constructive time management.
Ensure the safety of clients and staff by limiting facility access to clients, staff, and authorized visitors and service providers.
Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.
Effectively communicate necessary information to all supervisors, staff, and shifts as appropriate.
Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to clients and staff, and provide information upon request about available services.
Conduct regular rounds of the interior and exterior of the facility and help ensure that health and safety standards are maintained throughout.
Interact with clients to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with clients and staff; respond to client requests in a professional and courteous manner; and maintain client confidentiality.
Bilingual positions require providing verbal and written program and other information as needed to clients who are predominantly monolingual in the language for which a bilingual premium applies.
Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear, thorough, accurate, and legible manner. Required documentation may include, but is not limited to, conducting or assisting with intakes and reviewing program agreements and rules, shift log notes, bed rosters, maintenance requests, incident reports, late arrivals, sign-in sheets, shower and/or laundry schedules, and other documentation as directed by supervisors.
Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving client meals as needed.
For overtime, provide varying shift coverage as needed and available.
Complete additional, designated shift-specific and site-specific tasks as directed by supervisors.
Attend and participate in staff meetings and trainings as required.
This position is represented by OPEIU, Union Local 3.
Other duties as assigned.
Qualifications, Skills, and Abilities
High School Diploma or GED required; Bachelor’s degree in social work or related field of study preferred.
Sensitivity to the needs of homeless families; able and willing to work with diverse staff and clients.
Experience working in a residential facility, providing support services, and working with homeless families strongly preferred. Able to respond appropriately to emergencies, including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed.
Experience working with clients who have mental health-related issues, substance abuse, domestic violence, and/or HIV/AIDS-related issues strongly preferred; experience with Child Protective Service agencies, HIPAA requirements, and crisis intervention techniques preferred.
Able to perform extensive charting, data entry, and documentation.
Able and willing to travel locally as needed.
Excellent written and verbal communication skills.
Proficient in Microsoft Office (e.g., Word, Excel, and Outlook, etc.).
CPR and First Aid certification required within first 6 months of hire.
Criminal background check and fingerprint imaging required post offer.
TB (Tuberculosis) clearance and documentation required post offer.
Essential job functions include using a telephone, working at a standard computer terminal, ability to follow reasonable ergonomic accommodations, sitting and standing for long intervals, reaching, bending, lifting and carrying up to 40 pounds, and walking up and down stairs several flights of stairs several times every shift.
Bilingual positions require verbal and written proficiency in English as well as the second language for which the bilingual premium applies, as demonstrated through agency-administered proficiency testing.
Click on Job Description for additional required duties and qualifications specific to this position.
How to apply
Reply to jobs@hamiltonfamilycenter.org and attach your resume and a letter of interest.
Include position title in the subject line of your email.
No faxes or phone calls.