New Orleans Area Habitat for Humanity seeks a new ReStore Director to lead an exceptional team and fast-growing business!
Background:
New Orleans Area Habitat for Humanity (NOAHH) works to build and repair homes in partnership with sponsors, volunteers, communities, and homeowner families, whereby families are empowered to transform their own lives; and to eliminate substandard housing in the New Orleans area while serving as a catalyst to make decent shelter a matter of conscience and action.
NOAHH’s work in the community is supported by proceeds from the Habitat ReStore on Elysian Fields Avenue. Our ReStore accepts donations of new and gently used furniture, building materials, appliances, cabinets, lighting, plumbing, flooring, hardware, interior décor and more. Open to the public, ReStore sells these items at significant discounts, providing an opportunity for everyone to save their hard-earned money and complete their home improvement and do-it-yourself projects affordably.
Following a few years of exceptional growth, NOAHH’s ReStore operation is expanding! We aim to open a second ReStore location around late summer/early fall 2017.
Position Overview:
The ReStore Director will be responsible for the overall direction and management of New Orleans’ Habitat ReStores: supervising store managers and their teams in day-to-day operations, developing strategic relationships – with major donors and others – that benefit the ReStore and working to maximize the ReStore’s positive financial impact to the affiliate.
For the next 12-16 months, the ReStore Director will be focused primarily on the second ReStore venture: contributing to store layout and design, hiring and training new staff, recruiting volunteers, preparing and marketing for a Grand Opening, developing and implementing coordinated donations and sales systems, and building a culture of consistent excellence and service that reflects NOAHH’s values.
Responsibilities include:
Oversee opening of 2nd ReStore and provide leadership for both stores
Maintain safe workplaces for all staff, volunteers and customers
Develop an annual budget in conjunction with the Director of Operations, and meet budgetary goals, including gross sales and net revenue
Supervise and support the ReStore Managers and their teams in the following processes: staff scheduling, donation pickups and intake, pricing, material handling, volunteer management, customer service, merchandising, sales growth, etc.
Supervise and support the Donations Manager in the following processes: donor prospect identification, solicitation, scheduling, acquisition, acknowledgment, relationship management, outreach strategy, capacity building, etc.
Accurately track and report financial information to Finance department
Work with the Advancement Department to develop marketing strategies tailored to both donors and customers – especially leading up to the new ReStore’s Grand Opening – including social media, email newsletters and other promotional strategies
Work with the Volunteer Department to recruit volunteers, emphasizing local volunteer retention and the development of a core volunteer program
Liaise with Habitat for Humanity International when appropriate to capitalize on Supplemental ReStore Merchandise (SRM) or other ReStore development opportunities
Plan and host events with local partners to increase awareness of opportunities to donate and shop at the ReStore
Provide training and professional development opportunities for ReStore staff
Track key operational and growth metrics, using them to make ongoing improvements
Support the NOAHH mission and collaborate on other affiliate initiatives
Other duties as assigned
Qualifications include:
Bachelor’s degree
3 years management experience or with increasing levels of responsibility, preferably in retail or nonprofit settings
Excellent written, oral and interpersonal communication skills
Motivation to solve problems creatively and as a part of a team
Ability to lift and move 50lbs
Knowledge of construction/home repair or point-of-sale systems a plus
Specific Habitat ReStore experience a plus
Please send a cover letter, resume and three references in a single Word or PDF document to resumes@habitat-nola.org. This is a Full-Time, Exempt position. Salary to be commensurate with experience, and NOAHH provides a comprehensive benefits package. Applications will be considered on a rolling basis, and the position will be open until filled.