DESCRIPTION
Safety Monitor Supervisor
Brooklyn, NY

About HELP USA
HELP USA is one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence. Through comprehensive programs and quality housing construction, HELP enables residents to live in dignity in a safe environment.

With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people per year in 52 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview
To supervise Safety personnel and ensure the safe operation of the facility in accordance with HELP Policies and Procedures.

Responsibilities:
· Supervises the Safety Monitors ensuring enforcement of the policies, procedures, and rules/regulations.
· Documents and address residents’ complaints and grievances, providing direction and or appropriate resolution.
· Assists in the development of training for Safety Monitor Staff
· Ensures minimum daily staff coverage.
· Documents and records individual staff problems (using proper forms when necessary).
· Submits all administrative reports to appropriate personnel, meeting deadlines, e.g. Incident Reports, Electronic Patrol Reports, etc.
· Provides night and weekend coverage as needed.

Requirements:
· High School Diploma/GED required; however extensive security and/or military experience may be accepted in lieu of a high school diploma.
· Experience in security related field.
· Demonstrated knowledge, experience or capacity to work with homeless families/individuals and/or disadvantaged populations.
· Demonstrated ability to supervise staff.
· Strong interpersonal skills.
· Good writing skills preferred.
· Computer literate specifically in Microsoft applications required.
· Possess FDNY F-80 certification (New York City Shelter sites only).
· New York State Security Guard License required, or required state security certification at locations outside of New York State

Please email cover letter and resume to omartin@helpusa.org