Job description
Wish Granting Coordinator – Overview

Make-A-Wish Metro New York and Western New York is looking to fill the position of Wish Granting Coordinatorin their Lake Success, Long Island office.

The successful candidate will report to the Director/Manager, Wish Granting and will be responsible for all aspects of coordinating the process of granting magical wishes of eligible children. Major duties include researching all options for delivering wishes in the most cost-effective and quality manner, communicating with vendors, health care professionals and volunteers or interns, and keeping the wish database and paper files up to date and in compliance with National Standards and Chapter guidelines.

Essential skills and abilities include exceptional attention to detail, the ability to manage multiple projects simultaneously, database and Microsoft Office experience, the ability to motivate and support a diverse constituency in a team-oriented atmosphere, and strong interpersonal and verbal/written communication skills, applying solution-focused, creative thought to situations and ability to develop and work within a budget with supervisory support. To be considered, candidates must be bi-lingual (English/Spanish), committed to and passionate about the mission of the Make-A-Wish Foundation, and have a strong desire to work collaboratively as an efficient part of a dedicated team of professionals.

Reporting Structure:
The Wish Granting Coordinator reports directly to the Director/Manager of Wish Granting who reports to the Chief Operating Officer.

General Summary:
The Wish Granting Coordinator is responsible for coordinating the process of granting magical wishes to eligible children. Works with oversight and guidance from the Senior Director of Wish Granting.

Principle Accountabilities:
Coordinate the process of granting wishes
Research all options for delivering wishes in the most cost-effective and quality manner.
Utilize available resources provided by the National office and through local development efforts.
Develop relationships with vendors who may provide ongoing donated products or services.
Obtain new wish resources.
Liaison to all vendors (i.e. Give Kids the World for Disney World wishes) and constituencies (i.e. volunteer corps, medical community) involved in the wish-granting process.
Build and maintain relationships with wish-granting volunteers to ensure open dialogue and compliance with National Performance Standards and Chapter-wide policies and guidelines.
Communicate with health care professionals; volunteers and family members to ensure each wish proceeds in the best interest of the child.
Update and keep current wish database and equivalent paper files on each child to ensure compliance with National Standards and Chapter guidelines.
Coordinate all specific aspects involved with the wish, including but not limited to: transportation, accommodations, services, assisting chapters, medical equipment, liability forms, and itineraries.
Keep abreast of National policies, guidelines and resources as they relate to the wish-granting program.
Participate as a productive member of the team at department/staff meetings.
Available, on a rotating basis, 24 hours per day/7 days per week to handle wish child/family emergencies.
In conjunction with the Medical Outreach department, assist in the execution of outreach furthering the message of the mission; building and maintaining relationships with hospital caseworkers, doctors, social workers and other medical team members.
Represent the Foundation at events and or trainings when requested.
Work on special projects as needed.

Essential Skills and Abilities:
Ability to manage multiple projects simultaneously and achieve objectives
Database and Microsoft Office experience
Strong interpersonal and verbal/written communication skills; building and sustaining productive long-term relationships
Detail-oriented and well organized
Able to successfully work in a collaborative, team-oriented organization
Ability to motivate and support a diverse constituency in a team-oriented atmosphere
Commitment to and a passion for the mission of the Make-A-Wish Foundation
Some travel may arise on an as needed basis

Qualifications:
1 – 3 years of experience in administration, clerical, social work or child life, human services, social services, community health, public health or related field.
Associate’s Degree required, Bachelor’s Degree preferred
Proficiency with Microsoft Office Suite
Oral and written bilingual English/Spanish required

How to apply
Please email a resume and cover letter with salary requirements to info@metrony.wish.org by Friday, May 13, 2016.