Challenging Career Opportunity with Dynamic Non-Profit Organization

The Postgraduate Center for Mental Health is a premier non-profit organization committed to providing high quality community-based mental health services that include job training, affordable housing, mental, health treatment, case management services, job training and placement for people with mental illnesses. PGCMH strives to provide values to its customers and funders in an effective and efficient manner.

Location: Bronx (Office located in Manhattan)

Brooklyn (Office located in Brooklyn)

Department: Care and Case Management

Work Schedule / Hours: Monday through Friday, 9-5

Job Summary:

As a member of the Care Coordination team and under the supervision of the Care Manager, the Care Coordinator is responsible for addressing all member needs, providing care plan updates and conducting outreach to members in between visits. Care Coordinators provide care coordination to NYC Medicaid beneficiaries with chronic health and/or behavior health disorders using a Health Home service model. Care Coordinators advocate and support members, engage with community agencies/health care providers and others on the member’s behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/or hospitalizations.

Responsibilities:

Responsibilities include but are not limited to the following:

coordinates care for a caseload of 40-50 members (averaging 60 visits per month);
maintains monthly contact will all members of assigned caseload, with increased contact for newly enrolled and high risk members;
upon handoff from the Outreach Team, conduct member engagement activities, including face-to-face, mail, electronic, and telephone contact;
establish and maintain effective communication with primary and specialty care physicians, substance abuse and mental healthcare providers, family, collateral resources and other agency staff on behalf of members;
maintain documents, records, statistics, and other related reports in an organized, timely and accurate manner as per policy and procedure;
conduct initial and periodic needs assessments, including assessing barriers and assets (i.e. transportation, community barriers, social supports); member and family/caregiver preferences and language, literacy, and cultural preferences;
assist with the development and execution of member’s care plans, including assisting members in understanding care plans and instructions and tailoring communications to appropriate health literacy levels;
assist members with accessing healthcare and social systems, including arranging for transportation and scheduling and accompanying members to appointments;
assist members with identifying available community-based resources and actively manage appropriate referrals, access, engagement, follow-up, and coordination of services;
assist with coordinating members’ access to individual and family supports and resources.;
assist members with managing daily routines related to healthcare and incorporating members’ strengths and identifying barriers;
assist with conducting outreach and engagement activities that support continuity of care, including re-engaging members in care if they miss appointments and/or do not follow-up on treatment;
provide crisis intervention and follow-up;
Approximately 60% fieldwork, 40% office work

record client progress according to measurable goals described in his/her care plan;

monitor member entitlements, insurance, and other benefits to ensure they remain active and in place;
advocate for members to resolve crises;
collaborate with other professionals to evaluate members’ medical or behavioral health condition and to assess member needs;
responsible for emergency pager for 2 to 3 weeks out of the year;
manage wrap around funds, metro cards and checks for member purchases, including obtaining the necessary approvals for all purchases in keeping with the member’s goals.

Required Skills:

Bilingual Spanish/English a plus
Strong engagement and advocacy skills.
Excellent oral and written communication skills.
Flexibility and good crisis intervention and management skills.
Ability to use good judgment in seeking supervisory assistance when appropriate.
Excellent interpersonal skills.
Strong time management skills. Able to work effectively to manage workload under pressure and meet deadlines.
Ability and willingness to travel regularly, in some instances with clients, to many locations using various modes of reliable and safe transportation.
Computer literate in Microsoft Word, Excel, Outlook, and Internet Explorer.
Knowledge of Medicaid, Social Security and other entitlements.
Basic knowledge of HIV/AIDS, Substance Abuse, and Mental Health.
Ability to work with multiple electronic medical records.

Education and Experience:

High School Diploma and CASAC plus four (4) years of related human services experience in providing direct services to individuals with chronic health and/or behavioral health disorders.

or

Associate Degree in one of the following fields: Human Services, Psychology, Rehabilitation, Nursing, Occupational Therapy, Counseling, Community Mental Health, Sociology, Speech and Health, Physical or Recreational therapy. Plus three (3) years of related human services experience in providing direct services to individuals with chronic health and/or behavioral health disorders.

or

Bachelor’s Degree in one of the following fields: Social Work, Psychology, Education, Rehabilitation, Nursing, Occupational Therapy, Counseling, Community Mental Health, Sociology, Speech and Hearing, Physical or Recreational therapy. Plus two (2) years of related human services experience in providing direct services to individuals with chronic health and/or behavioral health disorders OR
Master’s Degree in one of the following fields: Social Work, Psychology, Education, Rehabilitation, Nursing, Occupational Therapy, Counseling, Community Mental Health, Sociology, Speech and Health, Physical or Recreational therapy. Plus one (1) year of related human services experience in providing direct services to individuals with chronic health and/or behavioral health disorders.

How to Apply:

E-mail cover letter and resume to: HR@pgcmh.org.

Or fax it to (212) 889-5501- Attention: Human Resources Department.

In the subject line, please write (spell out) the job title for the position you are applying for.

ONLY those resumes and candidates whose work experience closely matches the requirements of the position will be contacted for an interview. No Walk-Ins allowed.

Visit us at: www.pgcmh.org

The Postgraduate Center for Mental Health is an Equal Opportunity Employer.