POSITION SUMMARY
The Medical Assistant – On-Call (MA-OC) is a key member of the medical care team who substitutes for other Medical Assistants when they are out of the office, and/or who supports the medical department by working on temporary projects. Duties and responsibilities are to occur on the day(s) one is called in for work. All duties may or may not be possible to start and/or complete given the length of call-assignment, and/or the daily role assignment (i.e., primary MA vs. care coordination MA).
DUTIES & RESPONSIBILITIES
Pod Primary MA Responsibilities
‘Red Carpet’ patients by greeting them in a courteous, respectful and timely manner.
Lead care team huddle, using information gathered during chart preparation.
Work in conjunction with others in pod to ensure patients are roomed and discharged in an efficient manner.
Appropriately prepare exam room for patient visits.
Admit patients and conduct an initial interview; record results into the patients’ electronic health record (EHR) in a timely manner.
Initiate patient care by following approved standing orders based on the patient history and presenting symptoms.
Check pulse, temperature, blood pressure, weight, and height of patients. Record results into the patients’ electronic health record.
Assist providers with procedures as directed.
Assist in providing health education, as appropriate and as directed.
Perform blood tests, EKG’s, visual acuity, urine and hearing tests; record results into the patients’ medical chart (paper or electronic) in a thorough and accurate manner.
Administer injections to pediatric and adult patients; record results into the patients’ electronic medical record.
Update patient demographics as reported by patient.
Data enter into the immunization registry daily, and in a timely manner.
Pod Care and Case Coordination Responsibilities
In preparation for scheduled patients, anticipate and procure relevant documents and data for the provider (i.e., consultation reports from specialists.)
Review providers’ schedule throughout the day and work proactively to keep care team on track.
Assist provider with follow–up, as directed (i.e., outreach to patients, call labs for results, etc.)
Assist in closing the loop on subspecialty referrals, in collaboration with the Referral Coordinator.
Call No Show appointments to follow up and reschedule, if appropriate.
Conduct robust confirmation calls for patients, by calling the same day of their appointment.
Support RN in managing forms, for pod providers’ signature/attention.
General Duties and Responsibilities
Check patients out, and schedule follow up appointments, as appropriate.
Close lab according to departmental protocol, when assigned.
Attend trainings and meetings, as requested by supervisor.
Provide break coverage to other MA’s, as directed.
Work on special projects, as assigned and directed by the RN Clinic Manager or their delegate.
Patient Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe patient practices.
Employee Safety: Safely perform all duties; follow required protective protocols to ensure personal safety as well the safety of others.
Work extremely well under pressure, meet multiple and often competing deadlines.
Demonstrate cooperative behavior with supervisors, colleagues, clients and the community at all times.
Other duties as assigned by supervisor.
MINIMUM QUALIFICATIONS
Must have high school diploma or its equivalent and certificate of completion from an accredited Medical Assistant training program.
Must be able to obtain State Medical Assistant Certification within 6 months of hire (RMA/CMA).
Fluency in both English and Spanish, both written and verbal, is required, per operational need.
Computer literate; familiarity with Microsoft Word.
Excellent customer service skills with patients, supervisors, colleagues and the community.
Ability to multi-task and must be self-motivated.
Must have up to date and documented Immunizations; Proof of HBV, MMR, VZV (or disease), current TB skin test status is required.
DESIRED QUALIFICATIONS
Previous experience working as a Medical Assistant is strongly desired.
State Certified Medical Assistant, having received certification from an accredited Medical Assisting program.
Experience working in a community health setting is preferable
Experience working with an EHR (i.e., Next Gen), i2i tracks is preferred.
Be able to read, write and speak a second language fluently.
Indian Preference Act: Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Applicants claiming Indian Preference must submit verification of Indian heritage certified by tribe of affiliation or other acceptable documentation of Indian heritage.
Benefits:
Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.
How to apply
If interested, please forward resume and cover letter to:
Human Resources
Fax: 510.748.0116
Email: Jobs@nativehealth.org